Jessica Monk
Alsager,Cheshire
Summary
Reliable and customer-focused professional with experience in administration and customer service roles. Skilled in handling enquiries, managing records, coordinating daily tasks, and providing excellent support to customers and colleagues. Strong communication and organisational abilities with a proactive approach to problem-solving and maintaining high standards of service. Adaptable, dependable, and able to work effectively both independently and as part of a team.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Admin assistant
Leasepoint Vehicle Management Ltd
Crewe, Cheshire East
2024.12 - Current
- Supported accurate record-keeping with proficient data entry skills.
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters and emails for business communication.
Customer service representative
Sterling Insurance
Alsager, Cheshire East
2023.03 - 2024.12
- Managed high volume of inbound calls for quick resolution of customer issues.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone and email and enquiries with consistent customer service across multiple channels.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Followed up customer queries to check provided solutions met expectations.
Customer service representative
ORBIT CREDIT SERVICES LTD
Telford, Telford and Wrekin
2021.06 - 2023.02
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Entered, updated and removed customer information to keep accounts current.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
Education
A-Levels - Business Admin
Telford College
Telford 2018.09 - 2020.06
A-Levels - Health and Social Care
Telford College
Telford 2018.09 - 2020.06
Skills
- Precision under pressure
- Written correspondence
- Data organisation
- Invoicing and billing experience
- Customer relationship management systems
- Data inputting
- Flexibility in task handling
- Spreadsheet creation
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Precise time management
Timeline
Admin assistant
Leasepoint Vehicle Management Ltd
2024.12 - Current
Customer service representative
Sterling Insurance
2023.03 - 2024.12
Customer service representative
ORBIT CREDIT SERVICES LTD
2021.06 - 2023.02
A-Levels - Business Admin
Telford College
2018.09 - 2020.06
A-Levels - Health and Social Care
Telford College
2018.09 - 2020.06