Summary
Overview
Work history
Education
Skills
Timeline
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Jitul Kalita

London,Tower Hamlets

Summary

Experienced hospitality professional with a comprehensive understanding of the industry, adept at maintaining professional composure and demonstrating menu knowledgeability. Skilled in proper glassware use and cleanliness maintenance, ensuring efficient coordination and order processing. Known for resourceful initiative, vigilant observation, and tactful communication, with a strong familiarity with liquor laws. Committed to delivering exceptional service while gracefully managing pressure, aiming to further enhance expertise in hospitality management.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Cocktail server

Lavo
London
10.2024 - Current
  • Offered suggestions based on guests' preferences creating a personalised drink ordering experience.
  • Implemented promotional strategies to increase awareness of specialty cocktails.
  • Presented an approachable demeanor whilst dealing with queries or complaints from customers.
  • Assisted bartenders with cocktail preparation, enhancing speed of service.
  • Developed rapport with guests through friendly and professional interaction.
  • Promoted new cocktails for increased sales.
  • Cleared tables promptly after guests departed, readying them for next customers.
  • Delivered excellent customer service for repeat patronage.
  • Communicated effectively with kitchen staff to handle food orders alongside drinks.

Food and beverage assistant

Melia White House
City of London
11.2023 - 10.2024
  • Implemented waste reduction practices saving resources and costs.
  • Ensured prompt bill generation and collection preventing delays.
  • Adapted quickly to changing schedules ensuring consistent performance.
  • Promoted daily specials leading to increased sales.
  • Handled cash transactions accurately for seamless payment process.
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.

Education

Master of Science - Data Science

London South Bank University
London
10.2023 - 07.2024

Skills

  • Hospitality industry understanding
  • Professional composure
  • Menu knowledgeability
  • Proper glassware use
  • Grace under pressure
  • Cleanliness maintenance
  • Resourceful initiative
  • Vigilant observation
  • Tactful communication
  • Liquor law familiarity
  • Efficient coordination
  • Order processing

Timeline

Cocktail server

Lavo
10.2024 - Current

Food and beverage assistant

Melia White House
11.2023 - 10.2024

Master of Science - Data Science

London South Bank University
10.2023 - 07.2024

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Jitul Kalita