JIMCY MAE VERGARA
LIPA CITY,Philippines
Summary
Dynamic and results-oriented Virtual Assistant with proven expertise in delivering top-notch administrative, organizational, and client-focused services. Skilled in email and calendar management, appointment setting, and effective communication. Backed by extensive experience in quality assurance, customer service, and technical support, with a track record of optimizing workflows and enhancing client satisfaction. Recognized for multitasking, agility, and commitment to achieving excellence in all tasks.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Virtual Assistant/INTERNAL SYSTEM AUDITOR
FOCUS
04.2024 - 01.2026
- Delivered high-level virtual assistance by automating workflows, streamlining email management, and optimizing scheduling systems using advanced productivity tools.
- Led end-to-end task and operations management through cloud-based platforms, ensuring seamless coordination of correspondence, calendar synchronization, and appointment scheduling.
- Generated data-driven insights by conducting in-depth research and producing actionable reports that supported client decision-making and strategic planning.
- Provided exceptional customer support across multiple communication channels while strictly maintaining data security, confidentiality, and compliance standards.
- Revamped and optimized operational processes, significantly improving efficiency, accuracy, and overall client productivity—enabling leadership to focus on core business objectives.
- Managed operations across 26 cities, overseeing sales performance, daily audits, and operational reports to ensure consistency, accuracy, and alignment with company standards.
- Prepared comprehensive sales and operations reports, technician performance scorecards, and audit documentation to monitor KPIs and drive continuous improvement.
- Conducted data clean-ups and quality checks to ensure report accuracy, data integrity, and operational alignment across all locations.
Travel Consultant & Quality Analyst
American Airlines | IGT Solutions
12.2021 - 07.2023
- As a Travel Consultant, utilized proprietary booking software to manage travel logistics, ensuring accuracy and compliance while handling simultaneous chat support with a 95% satisfaction rate.
- Addressed complex travel challenges using real-time problem-solving techniques.
- As a Quality Analyst, leveraged data analytics to evaluate customer interactions and implemented process enhancements that improved efficiency by 20%.
- Designed and deployed training resources to ensure consistent compliance with service standards and quality benchmarks.
Home-Based ESL Teacher
NATIVE CAMP
09.2017 - 01.2018
- Delivered interactive and personalized English lessons to students of varying proficiency levels, fostering measurable language improvement.
- Designed engaging lesson plans tailored to individual learning needs and provided constructive feedback to enhance student performance.
Account Specialist
The Results CX
09.2016 - 08.2017
- Implemented effective customer retention strategies, resulting in improved loyalty and reduced churn rates.
- Analyzed customer feedback to identify trends and develop targeted solutions, enhancing overall satisfaction.
Recruitment and Human Resources Specialist
07.2013 - 08.2014
- Managed end-to-end recruitment processes, including sourcing, interviewing, and onboarding candidates.
- Conducted training sessions to enhance employee performance and ensured compliance with labor laws and company policies.
Education
CORE COMPETENCIES - Software Development, Computer Programming
01.2011
Skills
- VMware
- Citrix
- Microsoft Office Suite
- Fluent English
- Public speaking
- Negotiation skills
- Social media strategy
- Market research
- Sales development
- Multitasking
- Prioritization
- Agility in dynamic settings
- Audit documentation
- Quality assurance
Certification
- General Virtual Assistant, GVA202445-O2088
- Virtual Bookkeepong with XERO and Quickbooks Online VB202498-07588
References
- Margie Ferrer +6397-5389-7976
- Henrry Canales magnuzhenricuz75@gmail.com
Timeline
Virtual Assistant/INTERNAL SYSTEM AUDITOR - FOCUS
04.2024 - 01.2026
Travel Consultant & Quality Analyst - American Airlines | IGT Solutions
12.2021 - 07.2023
Home-Based ESL Teacher - NATIVE CAMP
09.2017 - 01.2018
Account Specialist - The Results CX
09.2016 - 08.2017
Recruitment and Human Resources Specialist -
07.2013 - 08.2014
AMA Computer Learning Center - CORE COMPETENCIES, Software Development, Computer Programming