Jillian Brown
Summary
A highly experienced Events and MICE professional with over 20 years' expertise delivering exceptional corporate events, conferences, incentives, and large-scale live experiences from concept to completion. Proven ability to manage complex projects, lead cross-functional teams, build strong stakeholder relationships, and deliver events for audiences ranging from executive meetings to over 60,000 attendees. Recognised for exceptional organisational skills, attention to detail, and a proactive, solutions-focused approach. A confident communicator who thrives in fast-paced environments, consistently delivering high-quality events while maintaining professionalism, discretion, and a commitment to exceeding expectations.
Overview
20
20
years of professional experience
Work history
Head Of Events
5 Stars LTD
2025.08 - Current
- Lead the strategic planning and delivery of a diverse portfolio of corporate, sporting, and live events from concept through to successful execution.
- Manage multiple concurrent event projects, budgets, suppliers, and cross-functional teams, ensuring delivery on time, within budget, and to the highest standard.
- Oversee VIP guest management, player liaison, travel logistics, signing sessions, security planning, and comprehensive risk management to deliver seamless event experiences.
- Build and maintain strong commercial partnerships with sponsors, venues, and suppliers, negotiating contracts and ensuring exceptional service delivery.
- Drive continuous improvement through post-event evaluation and performance analysis, enhancing attendee satisfaction, brand reputation, and customer retention.
- Provide strategic leadership across operational planning, stakeholder engagement, and on-site event management, ensuring flawless execution and successful event outcomes.
Senior Event Manager
American Express GBT
2022.05 - 2025.08
- Managed the end-to-end delivery of complex global events, including pharmaceutical product launches, international incentive programmes, conferences for over 600 delegates, and HCP Investigator Meetings across EMEA and APAC.
- Led multiple concurrent projects from initial client brief through to post-event reconciliation, overseeing budgets, international travel, logistics, supplier management, and on-site event delivery.
- Built and maintained strong client and supplier partnerships, negotiating commercial agreements, identifying account growth opportunities, and consistently exceeding Service Level Agreements (SLAs).
- Delivered exceptional delegate experiences through meticulous planning, seamless event execution, and proactive stakeholder communication, resulting in consistently high client satisfaction.
- Maintained full financial oversight through budget forecasting, supplier negotiations, cost control, and post-event reconciliation to maximise value and profitability.
- Ensured full compliance with pharmaceutical regulations and internal governance while utilising Cvent to manage attendee communications, registration, logistics, and reporting.
- Mentored and supported new team members, sharing best practice and contributing to the development of a high-performing, collaborative events team.
Account Manager
Scottish Qualifications Authority (SQA)
2019.05 - 2020.08
- Managed a portfolio of customer accounts, building strong client relationships and delivering exceptional customer service in a fast-paced environment.
- Adapted operational processes during the COVID-19 pandemic, supporting business continuity while maintaining compliance and service standards.
- Identified process improvements and contributed to the development and implementation of operational policies and procedures.
- Mentored and trained new colleagues, supporting onboarding, professional development, and fostering a collaborative team culture.
- Worked cross-functionally to deliver business objectives, consistently meeting deadlines while promoting continuous improvement and employee wellbeing as a Mental Health Champion.
- Temporary Position
Senior Events Consultant
Clarity Business Travel
2013.06 - 2019.05
- Managed a portfolio of key client accounts, building long-term relationships and delivering exceptional service that drove client satisfaction, retention, and business growth.
- Directed the end-to-end delivery of corporate meetings, conferences, incentive programmes, and bespoke events, managing projects from initial brief through to post-event evaluation.
- Partnered with senior stakeholders to provide strategic event consultancy, developing tailored solutions that aligned with business objectives and enhanced delegate experiences.
- Managed budgets, venue sourcing, supplier procurement, contract negotiations, and international travel logistics, consistently delivering commercially successful events within budget.
- Built strong partnerships with venues, Destination Management Companies (DMCs), and global suppliers, securing high-quality event solutions and favourable commercial agreements.
- Led on-site event operations, managed multiple concurrent projects, mentored new team members, and represented the business at industry events to strengthen partnerships and generate new business opportunities.
Area Events Manager
G1 Group PLC
2007.01 - 2013.06
- Managed the commercial performance and event operations across a portfolio of venues, driving revenue growth through business development, strategic account management, and client relationship management.
- Planned and delivered a wide range of corporate and private events, implementing sales and marketing strategies that increased venue visibility, customer engagement, and event bookings.
- Recruited, trained, and developed high-performing teams while introducing operational improvements that enhanced service delivery, efficiency, and compliance.
- Built strong client relationships, delivering tailored event solutions and consistently maintaining exceptional customer service and operational standards.
- Collaborated with senior leadership to improve business performance through commercial reporting, complaint resolution, process improvements, and strategic operational planning.
Education
SQA Diploma - Public Speaking
HND - Musical Theatre
Highers - undefined
Skills
- Event Strategy
- Budget Management
- Project Delivery
- Stakeholder Engagement
- Supplier Negotiation
- Team Leadership
- Risk Management
- International Travel
- Contract Management
- Cvent
- Pharmaceutical Compliance
- Venue Sourcing
Education and Qualifications
Driving Licence - Full
Timeline
Head Of Events
5 Stars LTD
2025.08 - Current
Senior Event Manager
American Express GBT
2022.05 - 2025.08
Account Manager
Scottish Qualifications Authority (SQA)
2019.05 - 2020.08
Senior Events Consultant
Clarity Business Travel
2013.06 - 2019.05
Area Events Manager
G1 Group PLC
2007.01 - 2013.06