Jighal Mutombo Mwange
London,England
Summary
Experienced retail with over 3 years in the sale industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Retail Assistant
DevMode (DRC)
Kolwezi
2024.08 - 2025.10
- Assisted 30–50 customers per day, providing product information and recommendations.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Increased sales by 11%.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
Sales Assistant (Part-Time)
Defacto (DRC)
Lubumbashi
2023.07 - 2024.06
- Facilitated customers with product selection and answered their questions.
- Managed over 40 customer calls per day
- Co-ordinated restock items and maintain organized display areas.
- Influenced cash register operations, handling 20+ transactions per shift under supervision.
- Provided friendly service that encouraged repeat visits.
Education
Bachelor of Business Administration - Business Administration
University of Nebraska high School
Nebraska 06/2021 - 06/2023
Certification
- Customer Service Training — Waljen
- Intro to Economics and Career Planning — Nebraska High School
INTERESTS
Customer service, Retail and sales, Communication & leadership, Fashion, Technology
Languages
English
Fluent
French
Fluent
Timeline
Retail Assistant
DevMode (DRC)
2024.08 - 2025.10
Sales Assistant (Part-Time)
Defacto (DRC)
2023.07 - 2024.06
Bachelor of Business Administration - Business Administration
University of Nebraska high School
06/2021 - 06/2023