Mollie Rose Howe
Wigton,Cumbria
Summary
I am a dedicated and passionate individual currently studying for a master's degree in Legal and Criminal Psychology. While I may lack extensive experience in the field, I have a profound interest in this subject and find it an honour to be able to nurture and encourage others through my work. My experience as a Youth Support Worker on an intervention programme has provided me with valuable insight into supporting children of all backgrounds, helping them build resilience and confidence. Alongside this, my role as a Retail Assistant has helped me develop strong communication, organisational, and customer service skills.
Psychology is my true passion, and I am eager to establish a meaningful career in this field. I am confident in my ability to manage multiple responsibilities while staying focused on my long-term goals. With a strong work ethic and a genuine desire to make a positive difference, I am committed to developing my skills and contributing to the realms of psychology.
Overview
4
4
years of professional experience
Work history
Retail assistant
The Original Factory Shop
Wigton, Cumbria
2024.10 - Current
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Supported team members for improved operational efficiency.
- Handled transactions, maintaining accurate till records.
- Delivered Strong customer service by answering queries and providing product information.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Built rapport with new and existing customers to boost client retention.
- Designed visually pleasing in-store and window displays to increase footfall.
Youth support worker
North Allerdale Development Trust
Wigton, Cumbria
2022.04 - 2024.08
- Facilitated group activities to foster teamwork and communication amongst youth.
- Developed individual care plans for enhancing personal growth and social skills.
- Delivered educational workshops, improved understanding of societal issues.
- Coordinated with parents, carers and teachers for holistic development of youth.
- Assisted in conflict resolution, ensured harmonious living environment for all young people.
- Encouraged creativity and self-expression through creative based activities
- Liaised with community organisations to facilitate integration of young people into society.
- Provided vocational guidance for career planning and future prospects.
- Ensured safety guidelines were followed at all times to prevent accidents or injuries.
- Safeguarded young people in line with national guidelines.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
- Promoted community involvement and volunteering among young people.
- Encouraged participation and engagement in planned activities.
- Provided support during regular youth sessions and planned activities.
- Role modelled positive behaviour and interpersonal skills.
- Built positive relationships with SEND students by working with compassion, patience and empathy.
- Adapted to changing emotional, social and mental health needs for responsive young adult support.
- Worked multiple outreach programmes to bridge gaps between young people and communities. Two early intervention programmes and a work experience Studio.
- Signposted additional child and young adult services to build opportunities for growth.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Maintained confidential case documentation in line with data protection regulations.
- Used assessment findings to action necessary care plan adaptations.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Attended regular training and supervision workshops for improved service user support.
Education
Bachelor of Science - Criminal Justice and Offender Management
Staffordshire University
Stoke-on-Trent 2019.09 - 2022.07
Master of Science - Legal and Criminological Psychology
University of Cumbria
Carlisle, England 2024.09 -
Skills
- Approachable and friendly
- Patient and understanding
- Creative and imaginative
- Honest communication
- Workload management
- Technological proficiency
- Timekeeping excellence
- Respect for deadlines
Affiliations
- Portrait sketching
- Music and music festivals
- Reading (Fiction and Non fiction)
- Running
- Scrapbooking
- Football
Timeline
Retail assistant
The Original Factory Shop
2024.10 - Current
Master of Science - Legal and Criminological Psychology
University of Cumbria
2024.09 -
Youth support worker
North Allerdale Development Trust
2022.04 - 2024.08
Bachelor of Science - Criminal Justice and Offender Management
Staffordshire University
2019.09 - 2022.07