Jibanur Rahman
Walsall,west midlands
Summary
Accomplished professional specializing in supply chain and customer relationship management with a strong focus on profit and loss analysis. Proven leadership in diverse environments, successfully recruiting and mentoring staff to enhance team performance. Expertise in negotiation and communication strategies aimed at driving organizational success. Over 10 years of experience in managing teams effectively.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Lead driver
Flow logistics
Birmingham, West midlands
2025.03 - Current
- Delivered parcels courteously and on time to enhance customer satisfaction.
- Established efficient routes to reduce fuel consumption.
- Prioritised urgent parcels to enhance delivery times.
- Checked vehicle daily to ensure optimal safety on the road.
- Adhered to traffic regulations consistently to ensure safe driving practices.
- Communicated with dispatch team for smooth operations.
- Maintained tidy and organised appearance during parcel deliveries to uphold company image.
- Utilised industry-specific software to assist in streamlining operations.
- Trained team members on best practices to improve logistics operations and performance.
Owner/Manager
Burgerville 2875 ltd
Cannock, Staffordshire
2022.02 - 2025.10
- Oversaw profit and loss management.
- Streamlined food preparation processes, reducing service delivery time and improving customer experience.
- Conducted staff training sessions, improving operational efficiency and ensuring staff readiness.
- Implemented health and safety regulations to maintain a secure environment.
- Maintained high hygiene standards leading to excellent health inspection results and a five-star rating every year.
- Promoted restaurant on social media platforms, increasing visibility and attracting new customers.
- Developed menu items aimed at improving customer satisfaction.
Owner/Manager
Jaipur Hednesford ltd
Cannock, Staffordshire
2019.09 - 2023.09
- Hired and trained 22 restaurant staff to meet customer service delivery goals, increasing guest satisfaction scores from 68% to 89%.
- Managed staff rosters to enhance productivity and efficiency.
- Identified improvement areas through regular performance reviews, enhancing team effectiveness.
- Facilitated regular meetings with kitchen staff to ensure consistent culinary output and quality.
- Monitored dining room service levels during peak periods to ensure smooth operations.
- Assisted in maintaining high standards of food quality aligned with health and safety regulations.
- Negotiated vendor contracts, securing pricing agreements that maximised cost efficiency.
- Utilised payroll management tools for 22 restaurant staff with a high accuracy rate.
- Collaborated with head chef to launch a new Indian street food menu, achieving positive social media reviews.
Owner/Manager
Rendezvous Walsall ltd
Walsall, West midlands
2016.02 - 2021.03
- Supported financial goals through careful restaurant budgeting and forecasting.
- Contributed to menu development with focus on strict cost controls to enhance restaurant profits.
- Implemented marketing strategies and staff training to drive restaurant profitability.
- Developed staff rotas to meet customer demand while maintaining budget compliance.
- Coordinated payroll and HR processes, ensuring timely completion of paperwork for new hires and terminations.
- Modelled professional service to provide attentive customer experiences.
- Maintained sanitation standards to establish a safe dining environment.
Courier
Rico logistics ltd
Wednesbury, Sandwell
2014.07 - 2016.03
- Exceeded customer satisfaction targets, scoring highly on in-app ratings.
- Coordinated with dispatch centre on route changes and customer issues, facilitating effective communication.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Organised and prioritised work requests using company app, ensuring timely processing.
- Sorted parcels with warehouse staff for delivery, improving service speed and accuracy.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
Education
GCSEs - Business
Joseph Leckie CTC
Walsall 2002.09 - 2008.06
NVQ Level 3 - Business & Finance
Walsall College
Walsall 2008.09 - 2010.06
Skills
- Supply chain management
- Customer relationship management
- Profit and loss analysis
- Data analysis
- Staff recruitment
- Negotiation techniques
- Influential communication
- Mentoring and coaching
- Leadership in diverse environments
Affiliations
- Football & Badminton
- watch football over the weekend
Languages
Bengali
Fluent
References
References available upon request.
Timeline
Lead driver
Flow logistics
2025.03 - Current
Owner/Manager
Burgerville 2875 ltd
2022.02 - 2025.10
Owner/Manager
Jaipur Hednesford ltd
2019.09 - 2023.09
Owner/Manager
Rendezvous Walsall ltd
2016.02 - 2021.03
Courier
Rico logistics ltd
2014.07 - 2016.03
NVQ Level 3 - Business & Finance
Walsall College
2008.09 - 2010.06
GCSEs - Business
Joseph Leckie CTC
2002.09 - 2008.06