Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

MANISH KUMAR RAYAPROLU

Edinburgh,UNITED KINGDOM

Summary

Logistics and supply chain professional with expertise in route planning, vehicle maintenance, and delivery coordination. Strong skills in customer service, safety inspections, and warehouse organization. Proven ability to enhance processes, solve problems, and apply analytical thinking. Committed to delivery accuracy and safety compliance through effective logistics planning and knowledge of transport laws.

Driven professional with strategic mindset and collaborative approach, bringing strong analytical abilities and excellent communication skills. Demonstrated success in managing complex projects and optimising processes, coupled with knack for problem-solving. Aiming to drive significant improvements in operational efficiency and cost savings in Supply Chain Management role.

Results-driven Supply Chain Manager with knack for streamlining operations and boosting efficiency. Transformed underperforming supply chain processes, leading to significant cost reductions and improved delivery times. Known for fostering collaboration across teams and building robust supplier relationships that enhance overall business performance.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Organised and dependable Retail Associate with 4 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work history

Delivery driver

DOMINO
Edinburgh, UNITED KINGDOM
11.2024 - Current
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Assisted in warehouse organisation to streamline packing process.
  • Maintained vehicle cleanliness for a professional appearance.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Provided excellent customer service, enhancing company reputation.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Coordinated delivery schedules for optimum time management.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Reduced fuel costs with efficient route planning.

Retail associate

AMAZON IND
BANGLORE, INDIA
12.2020 - 07.2024
  • Conducted audits of operations teams' outputs to ensure analytical accuracy.
  • Identified emerging performance trends through systematic analysis of processes.
  • Implemented process and system enhancements for operational improvement.
  • Maintained quality metrics for assigned processes to uphold standards.
  • Engaged with business, automation, and technology teams to facilitate improvements.
  • Worked collaboratively at multiple levels, demonstrating attention to detail.
  • Embedded Amazon's core values in everyday operations.
  • Ensured up-to-date product knowledge through regular training sessions for better customer advisement.
  • Updated product labelling and pricing to reflect discounts and offers.

Service engineer

DELL
RAIPUR
03.2020 - 08.2020
  • Coordinated seamless handover processes between shifts to enhance continuity of care.
  • Updated client records to accurately track service history and future needs.
  • Facilitated technical training sessions for junior staff, boosting team capability.
  • Resolved challenging technical issues through effective problem-solving skills.

Sales assistant

Sony
BHILAI NAGAR, INDIA
09.2018 - 12.2018
  • Maintained seamless store operations during peak hours by handling high-pressure situations calmly.
  • Ensured timely stock replenishment to uphold product availability.
  • Enhanced customer service through effective management of queries and complaints.
  • Conducted daily inventory checks to accurately manage stock levels.

Education

BTECH ENGINEERING - COMPUTER SCIENCE

ICFAI UNIVERSITY
RAIPUR
06.2016 - 11.2020

MASTERS - LOGISTICS AND SUPPLY-CHIAN MANAGEMENT

Heriot-Watt University
09.2024 -

Skills

  • Route planning
  • Vehicle maintenance
  • Delivery coordination
  • Customer service
  • Safety inspections
  • Warehouse organisation
  • Time management
  • Process enhancement
  • Problem solving
  • Analytical thinking
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Complaint resolution
  • Adaptability
  • Load management
  • Parcel inspection awareness
  • Hazardous material training
  • Logistics planning knowledge
  • Knowledge of transport laws
  • Delivery accuracy
  • Database management
  • Supply chain management
  • Quality assurance
  • Technical training
  • Inventory management
  • Safety protocols
  • Team supervision
  • Process optimisation
  • Supply chain analytics
  • Performance auditing
  • Cross-functional collaboration
  • Customer satisfaction
  • Warehouse optimisation
  • Safety compliance
  • Analytical problem solving
  • Stock replenishment
  • Operational improvement
  • Machine maintenance and troubleshooting
  • Transportation and distribution knowledge
  • Warehouse management system expertise
  • Process improvement capability
  • Supply chain understanding
  • Inventory software proficiency
  • Order processing competence
  • Logistics understanding
  • Stock management
  • Order processing
  • Just In Time stock control
  • Agile leadership
  • Warehouse maintenance

Languages

English
Upper intermediate
Hindi
Upper intermediate
Telugu
Intermediate

Timeline

Delivery driver

DOMINO
11.2024 - Current

MASTERS - LOGISTICS AND SUPPLY-CHIAN MANAGEMENT

Heriot-Watt University
09.2024 -

Retail associate

AMAZON IND
12.2020 - 07.2024

Service engineer

DELL
03.2020 - 08.2020

Sales assistant

Sony
09.2018 - 12.2018

BTECH ENGINEERING - COMPUTER SCIENCE

ICFAI UNIVERSITY
06.2016 - 11.2020
MANISH KUMAR RAYAPROLU