JIAYU MO
Birmingham
Summary
Customer service professional experienced in managing inquiries and delivering tailored product recommendations. Focused on fostering positive interactions and ensuring customer satisfaction through attentive support. Known for adaptability, attention to detail, and a positive demeanor in fast-paced environments. Collaborative team player committed to accountability in daily responsibilities.
Overview
3
3
years of professional experience
Work History
Online Customer Service & Product Support
Bambi & Green
02.2025 - 09.2025
- Delivered customer support through xiaohongshu and wechat, managing enquiries and advising suitable products.
- Designed products independently and created product media content, coordinating production photography, order processing, packaging, and shipping for over 200 handmade items.
- Performed 300+ individual customer consultations while ensuring follow-up on customer enquiries and aftercare.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Online Retail & Customer Service Operator
Guangzhou Jiamo Commercial Store
09.2024 - 09.2025
- Directed daily operations across four TikTok shops, coordinating product listings, handling customer inquiries, and processing orders.
- Managed packing dispatch coordination, inventory updates, and after-sales support to sustain uninterrupted order flow.
- Sustained weekly sales of 100+ orders by executing product selection and store management responsibilities.
- Processed orders, returns, and exchanges while maintaining detailed transaction records.
President, Dance Society
Nanjing Tech University
04.2022 - 06.2023
- coordinated seven performances and events to support schedules, participant communication, and on-site organization.
- Directed committee member activities, supporting recruitment promotions and event logistics management.
Education
MSc - e-Business Management (Digital Marketing)
University of Warwick
Coventry, United Kingdom01-2027
Bachelor of Economics - International Economics and Trade
Nanjing Tech University
01-2024
Skills
- Customer service expertise
- Product recommendation proficiency
- Collaborative project management
- Inventory management
- Bilingual in English and Mandarin
- Event teamwork
- Empathetic customer engagement
Personal Information
- Availability: Flexible availability, including weekdays, weekends and evenings. Happy to discuss working hours and shift arrangements.
- Visa Status: Student visa holder (Graduate student)
AVAILABILITY
Flexible availability, including weekdays, weekends and evenings. Happy to discuss working hours and shift arrangements.
Timeline
Online Customer Service & Product Support
Bambi & Green
02.2025 - 09.2025
Online Retail & Customer Service Operator
Guangzhou Jiamo Commercial Store
09.2024 - 09.2025
President, Dance Society
Nanjing Tech University
04.2022 - 06.2023
Bachelor of Economics - International Economics and Trade
Nanjing Tech University
MSc - e-Business Management (Digital Marketing)
University of Warwick