Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

Ciaran Houston

23 Hampton Chase, Prenton

Summary

I am a very dedicated individual with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

2
years of professional experience

Work History

Blazing Boost
Birkenhead, United Kigdom

Online Customer Service
05.2019 - 02.2021

Job overview

Provided customer service to a number of different customers, resolving issues and general enquiries. Holding text and voice communication to customers. Providing me with strong communication and customer service skills. Here are a number of skills and achievements I have gained in the role as a customer service provider:

  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Picked up additional tasks to aid team success.
  • Enhanced working relationships by participating in team-building activities.
  • Managed bookings to optimise team availability.
  • Met schedule using excellent planning and coordination skills.
  • Identified issues, analysed information and provided solutions to problems.

Education

Co-op Academy Bebington

GCSEs, A-Levels (In Progress)

University Overview

GCSEs

  • English Literature - 6
  • English Language - 4
  • Event Operations - Level 2 Merit
  • Geography - 4
  • Interactive Media - Level 2 Pass
  • Maths - 4
  • Combined Science - 5-4
  • Sport BTEC - Level 2 Distinction*

While studying the Event Operations course, I was taught the entire functionality of a business. This means that I know how businesses work, what successful businesses look like and even how to improve a business.

A-Levels

Going into last year of college, currently studying Sport, Business and Film. My predicted grades in these subjects are as follows:

  • Sport - Level 2 Distinction*
  • Business - Level 2 Distinction
  • Film - C

Skills

Superior customer service skillsundefined

Accomplishments

Accomplishments

I am a very academically strong individual, during my younger years I gained a massive interest in sporting activities, I would participate in anything new and find enjoyment from it. The more I took part in these sporting activities, I realised that I was a competitive, keen and driving person. As i got older I began taking to compete in many sporting competitions such as Football, Cross Country, Rugby, Swimming and Athletics. After my time in these competitions I gathered a plethora of medals and trophies, this means that not only am I also a team player but I can also lead a group. Even to this day I am still the captain of a Football team. (Shaftesbury Youth Club). On top of this I was also a Sports Leader for sport events in my High School. From this I have built very strong life skills such as social, organisation and cooperation skills. I am also able to work as part of a team or as an individual, and fit into any environment very easily. I would be a valid assest to any workforce.

Additional Information

Additional Information

Hold A Full UK Driving Licence

References Available On Request

Timeline

Online Customer Service
Blazing Boost
05.2019 - 02.2021
Co-op Academy Bebington
GCSEs, A-Levels (In Progress)

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Ciaran Houston