Summary
Overview
Work history
Education
Skills
Timeline
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Jhoanna Mariz Llanes

Watford,Hertfordshire

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Companion house keeper

Private
Bushey, Hertfordshire
06.2020 - 11.2024
  • Maintained client's comfort for enhanced well-being.
  • Managed household chores for a clean and organised living space.
  • Prepared nutritious meals to improve client's overall health.
  • Helped clients maintain independence through provision of necessary support in daily tasks.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Assisted clients with daily household cleaning, laundry and food preparation.
  • Completed housekeeping from hoovering to changing bed linen.

Kitchen helper

Sushi No Mai
Watford, Hertfordshire
02.2020 - 04.2020
  • Achieved quick service with effective meal preparation support.
  • Maintained safe food storage methods for optimal freshness.
  • Followed strict safety guidelines during food preparation reducing incidence of accidents.
  • Helped in unloading deliveries, facilitating easy stock rotation and storage.
  • Swept and mopped floors for a cleaner workspace.
  • Provided timely dishwashing services to keep the workflow steady.
  • Followed health regulations whilst handling food to maintain hygiene standards.
  • Improved customer satisfaction by maintaining a clean dining area.
  • Enhanced cleanliness by thoroughly washing and sanitising kitchen utensils.
  • Used kitchen equipment as instructed and to safety protocols.

Freelance Press Reader

Isentia PTE LTD
Manila, Philippines
08.2019 - 01.2020
  • Actively reading and analyzing news stories from various newspapers and magazines, staying updated on current events across different topics, and often summarizing key information or providing insights based on their comprehensive understanding of the media landscape; essentially, their role is to stay informed about news by actively consuming a wide range of publications.

Customer service representative

Teletech
Sta Rosa, Laguna, Philippines
06.2018 - 07.2019
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.


Education

Bachelor of Science - Nursing

University of Perpetual Help System - Laguna
Binan, Philippines
06.2009 - 03.2010

Skills

  • Elderly supportive care
  • Housekeeping
  • Household management
  • Technology usage
  • Administrative duties
  • returns and refunds management
  • Live chat support
  • Delivery timeframe estimation
  • Email correspondence expertise
  • Empathy understanding
  • Patience under pressure

Timeline

Companion house keeper

Private
06.2020 - 11.2024

Kitchen helper

Sushi No Mai
02.2020 - 04.2020

Freelance Press Reader

Isentia PTE LTD
08.2019 - 01.2020

Customer service representative

Teletech
06.2018 - 07.2019

Bachelor of Science - Nursing

University of Perpetual Help System - Laguna
06.2009 - 03.2010

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Jhoanna Mariz Llanes