Jeydikson Lima
Redditch
Summary
Detail-oriented professional with extensive expertise in customer service, direct sales, and project management. Demonstrates exceptional communication, networking, and problem-solving abilities, complemented by strong organisational skills and time management proficiency. Adept at multitasking and fostering teamwork to achieve business objectives while maintaining a high level of product knowledge of Hilti products. Holds a full UK driving licence and seeks to leverage skills in a dynamic environment focused on delivering exceptional results.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Business owner
KIZOMBA NEXT LEVEL
09.2017 - 03.2025
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Developed winning sales strategies to drive revenue.
- Attended and hosted networking events, establishing solid relationships with other business professionals and clients
- Identified new business opportunities to increase revenue.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Negotiated contracts with suppliers, resulted in cost savings.
- Developed strategic business plans for long-term growth.
- Devised budget plans, ensured financial stability of the business.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Utilised social media platforms for effective brand promotion and customer engagement.
Telecoms engineer
COMEX 2000
Birmingham
11.2022 - 03.2025
- Led project coordination, resulting in timely delivery.
- Coordinated with cross-functional teams for successful project completion when installing high-speed fibre optic cables for better connectivity.
- Introduced innovative solutions which maximised output without compromising quality and streamlined service delivery with thorough project management.
- Maintained detailed documentation of all projects, facilitating future reference and continuity of work
- Solved complex technical issues, resulting in reduced downtime.
- Trained junior engineers in advanced telecom procedures and standards.
- Implemented new working methods which improved overall efficiency of the team operations and developed strategies for improved performance level across the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Delivery Driver
AMAZON
08.2020 - 10.2022
- Provided excellent customer service, enhancing company reputation.
- Navigated various routes efficiently, leading to increased route coverage.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
Delivery Driver
FAST UK PARCELS - LONDON
01.2014 - 09.2017
- Navigated various routes efficiently, leading to increased route coverage.
- Improved client satisfaction by delivering packages promptly and accurately.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
Retail assistant
PINGO DOCE PARQUE LUSO - DISTRIBUIÇÃO ALIMENTAR STORE - PORTUGAL
01.2013 - 01.2014
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Sales Advisor
OPTIMUS FIBRA - PORTUGAL
01.2012 - 01.2013
- Increased sales through effective negotiation and persuasion techniques.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Delivered excellent customer service by addressing and resolving queries.
- Built rapport with new and existing customers to boost client retention.
- Delivered high sales performance within budget to strict deadlines and targets.
Military service
PRIVATE PROTUGUESE ARMY - PORTUGAL
01.2008 - 01.2012
- Cavalry and HGV driving-training
- Conducted risk assessments before field operations, minimising potential hazards and risks to troops' welfare.
- Ensured timely completion of missions due to efficient communication within the team.
- Maintained 100% accountability of all assigned equipment.
- Briefed team on readiness, equipment status and enemy locations for sound decision-making.
- Remained composed and focused in highly stressful situations.
Shift Manager
IBERSOL RESTAURAÇÃO S.A. BURGER KING - PORTUGAL
01.2005 - 12.2007
- Streamlined operations by implementing efficient work procedures.
- Delivered excellent customer service by overseeing staff training programmes.
- Supervised activities of workers and enforced safety regulations.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Education
Secondary School - Mathematics, Portugues, English, Science, Art and Design
Muinho de Mare
08.1999 - 05.2008
Skills
- Customer service
- Communication skills
- Networking
- Direct sales experience
- Problem solving
- Teamwork
- Project management
- Attention to detail
- Organizational skills
- Time management proficiency
- Product knowledge
- Multitasking
- Full UK driving licence
References
References available upon request.
Timeline
Telecoms engineer
COMEX 2000
11.2022 - 03.2025
Delivery Driver
AMAZON
08.2020 - 10.2022
Business owner
KIZOMBA NEXT LEVEL
09.2017 - 03.2025
Delivery Driver
FAST UK PARCELS - LONDON
01.2014 - 09.2017
Retail assistant
PINGO DOCE PARQUE LUSO - DISTRIBUIÇÃO ALIMENTAR STORE - PORTUGAL
01.2013 - 01.2014
Sales Advisor
OPTIMUS FIBRA - PORTUGAL
01.2012 - 01.2013
Military service
PRIVATE PROTUGUESE ARMY - PORTUGAL
01.2008 - 01.2012
Shift Manager
IBERSOL RESTAURAÇÃO S.A. BURGER KING - PORTUGAL
01.2005 - 12.2007
Secondary School - Mathematics, Portugues, English, Science, Art and Design
Muinho de Mare
08.1999 - 05.2008
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