Jeville Hall
Birmingham,West Midlands
Summary
Experienced Senior Support Worker skilled in business administration, record management, appointment scheduling, and data entry. Effectively coordinates with teams to streamline operations and enhance service delivery. Committed to leveraging strong organisational, communication, and IT skills in an administrative capacity, while driving positive outcomes through effective teamwork and problem-solving.
Overview
9
9
years of professional experience
Work History
Senior Support Worker
Jaffray Care
Birmingham
11.2020 - Current
- Delivered customer-focused support to clients and stakeholders, enhancing service experience and satisfaction.
- Created a safe and welcoming atmosphere for patients, ensuring their comfort and wellbeing.
- Provided personal care support, including assistance with bathing and dressing, while prioritising residents' privacy.
- Administered medication according to prescriptions and documented administration details.
- Coordinated appointments and followed up on referrals with healthcare professionals and external agencies, ensuring timely access to care.
- Update and manage client information while ensuring confidentiality and data accuracy.
- Supported daily operational activities and facilitated effective communication with multidisciplinary teams to optimise client care.
- Maintain accurate records, reports, and documentation in line with organisational procedures.
Care Assistant
Watford House Residential Home
Lichfield
03.2020 - 12.2020
- Monitored resident wellbeing and reported updates to inform care planning and enhance resident support.
- Maintained accurate resident records and updated care documentation to ensure compliance and quality of care.
- Worked collaboratively with colleagues to ensure high standards of service delivery.
- Supported administrative and care-related processes to facilitate seamless service delivery.
Business Administration Apprentice (Level 2)
Queen Elizabeth Hospital
03.2017 - 03.2018
- Provided administrative support across departments, assisting office managers with various tasks to enhance operational efficiency.
- Handled incoming and outgoing correspondence and distributed internal mail to facilitate effective communication.
- Managed patient records through scanning, filing, and data entry to ensure accurate and accessible information.
- Completed document processing, photocopying, filing, and general office administration tasks.
- Maintained office supplies and supported stock control activities.
Education
NVQ Level 2 - Health and Social Care
Aspiration Training
Birmingham01-2026
Functional Skills Level 2 - Maths
Aspiration Training
Birmingham 01-2026
Level 2 - Business Administration Apprenticeship
Queen Elizabeth Hospital
Birmingham 03-2018
Functional Skills Level 2 - English
Protocol Consultancy Services
Birmingham01-2017
Traineeship - Business Administration
Protocol Consultancy Services
Birmingham01-2017
IT User Skills -
Protocol Consultancy Services
Birmingham 01-2017
NVQ Level 1 - Business Administration
Solihull College and University Centre
Solihull01-2016
Skills
- Patient care coordination
- Administrative support
- Record management
- Data entry
- Appointment scheduling
- Document control
- Customer service
- Data confidentiality
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Communication skills
- Word processing
- Microsoft PowerPoint
- Time Management
- Problem Solving
- Teamwork
- Attention to Detail
- Confidential Data Handling
References
Available upon request.
Timeline
Senior Support Worker
Jaffray Care
11.2020 - Current
Care Assistant
Watford House Residential Home
03.2020 - 12.2020
Business Administration Apprentice (Level 2)
Queen Elizabeth Hospital
03.2017 - 03.2018
NVQ Level 2 - Health and Social Care
Aspiration Training
Functional Skills Level 2 - Maths
Aspiration Training
Level 2 - Business Administration Apprenticeship
Queen Elizabeth Hospital
Functional Skills Level 2 - English
Protocol Consultancy Services
Traineeship - Business Administration
Protocol Consultancy Services
IT User Skills -
Protocol Consultancy Services
NVQ Level 1 - Business Administration
Solihull College and University Centre