Jeth Roi Supnet

• Creates and implements holistic individualized Nursing healthcare plan according to NMC (Nursing and Midwifery Council) guidelines
• Responsible for carrying out assessments for the referrals received for the rehab/step down beds admissions
• Liaise with multidisciplinary team with admissions as well as seamless discharge process in place to maintain the flow of available beds
• Provide leadership and support for clinical and care colleagues and act as a champion for residents' safety and dignity
• Implement and maintains CQC (Quality Care Comission) standards in the care home

• Utilised electronic medical records and modern healthcare equipment to efficiently and accurately perform individualized nursing care plans
• Maintained outstanding patient care levels through attentive, compassionate monitoring of physical and mental wellbeing for geriatric and palliative patients
• Continually assessed individual needs to evaluate and implement optimal care programmes in line with CQC (Quality Care Comission) and NMC (Nursing and Midwifery Council) best practices.
• Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care and manage a team of care assistants and Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.

• Understanding client demands for skill sets and work hours and tracking VA profiles sent out to clients while ensuring all database is complete and updated
• Prepared detailed reports to provide insight into account performance and tracking and supervising the performance of staff; immediately coach and develop as necessary
• Developed new strategies with a focus on customer retention and achieved client satisfaction by managing key accounts effectively
• Tailored training modules for improved staff productivity and developed employee skills by delivering comprehensive training programmes
• Evaluated staff performance post-training; provided constructive feedback accordingly and collaborated with Subject Matter Experts (SME)s to refine and update training resources.

Travel consultant role:

• Implemented effective communication skills to build strong client relationships and handled inbound calls for payment completion of holiday packages of Sunmaster Holidays UK
• Resolved customer complaints promptly ensuring high levels of satisfaction.

Training Officer Role:

• Streamlined onboarding process by designing an intensive induction programme for new hires.
• Facilitated leadership development programmes for managerial success and designed and implemented e-learning courses to enhance employee skills.
• Strengthened interdepartmental communication by promoting collaborative learning environments.

• Coordinated after-school tutoring sessions for international students, aiding in their academic success
• Tailored curriculum for effective ESL instruction and coached IELTS, TOEIC and TOEFL test takers
• Incorporated engaging activities into each lesson plan; made learning enjoyable and memorable and adapted teaching style according to individual student's needs, resulting in improved comprehension and performance
• Organised teacher training workshops to improve teaching methodologies and developed a culture of continuous learning for staff development.

• Managed patient care by administering chemotherapy and other treatments and educated family members about patient condition and treatment plan for better understanding and support.
• Monitored patient behaviour, responses to treatments, patient health status, noting improvements in overall wellbeing.
• Demonstrated excellent interpersonal skills whilst dealing with terminally ill patients providing them much needed emotional support.
• Followed strict hygiene protocols as per hospital guidelines enhancing infection control measures in the out-patient setting.