JESUFEMILO OLUWOLE
Chelmsford,Essex
Summary
Motivated professional with experience in customer service, retail, and IT, currently preparing to pursue a degree in Cybersecurity. I have a proven track record in delivering exceptional customer service as a Customer Service Agent – PRM at the airport, and strong problem-solving and communication skills developed through roles in IT and retail. My IT internship provided hands-on experience with system upgrades and troubleshooting, while my retail background sharpened my ability to manage time and work efficiently in fast-paced environments. Eager to expand my expertise in cybersecurity, I am committed to continuous learning and driving results in any role I undertake.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer Service Agent – PRM
ABM
Stansted Mountfitchet, Essex
09.2024 - Current
- Deliver exceptional service to passengers with reduced mobility (PRM), ensuring a smooth and comfortable travel experience.
- Demonstrate strong communication skills to address customer needs and resolve any issues efficiently.
- Coordinate with other airport staff to ensure timely and safe transport of PRM passengers to and from their gates.
- Maintain a high level of attention to detail when handling sensitive information and assisting with special requirements.
- Provide clear and empathetic guidance to passengers, offering solutions to enhance their experience during travel.
- Assist with the preparation and execution of emergency plans for PRM passengers, ensuring compliance with all safety protocols.
IT Intern
Springpod
Harlow, Essex
08.2023 - 09.2024
- Enabled upgrades to internal and external systems, ensuring consistent infrastructure safety and security.
- Answered user questions about hardware and software operations to help resolve problems.
Team member
KFC Harlow Retail, KFC
Harlow, Essex
02.2022 - 09.2023
- Demonstrating excellent customer service skills in a fast-paced environment
- Handled food preparation, order taking, and cash transactions with accuracy and efficiency
- Maintained cleanliness and adhered to food safety standards
- Developed strong communication and problem-solving skills while delivering a positive dining experience to customers
- IT skills
- Critical thinking
- Effective communication
- Time management
- Customer service skills
- Teamwork
- Attention to details
Education
A-Levels - Computer science
St Mark's West Essex Catholic School
09.2022 -
GCSEs - Sciences
Apostolic Church Model College
Skills
- Python coding
- HTML and CSS mastery
- Cybersecurity fundamentals
- Cybersecurity measures
- Data evaluation
- Telephone etiquette
- Team building
- Leadership
- Customer-focused
- Time management
- Multilingual
- Problem-solving
- Marketing
- Analytical-thinking
Languages
English
Fluent
Spanish
Elementary
Certification
GOOGLE CYBER SECURITY CERTIFICATE
Affiliations
- FOOTBALL
- CODING
References
References available upon request.
Timeline
Customer Service Agent – PRM
ABM
09.2024 - Current
IT Intern
Springpod
08.2023 - 09.2024
A-Levels - Computer science
St Mark's West Essex Catholic School
09.2022 -
Team member
KFC Harlow Retail, KFC
02.2022 - 09.2023
GCSEs - Sciences
Apostolic Church Model College
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