jessicah Tolley

Hello, my name is Jess.

I am an experienced Bookings Administrator with a demonstrated history of managing guest reservations at heritage sites for The Landmark Trust.

I am proficient in operating office technology, digital tools, and booking software, ensuring efficient processes from initial contact to confirmation.

I am good at addressing customer queries and collaborating with maintenance teams to maintain property standards.

My previous role as a Funeral Services Assistant at Braddicks and Sherbourne Funeral Services involved supporting funeral planning, assisting grieving families, and maintaining strict confidentiality.

Calm decision-making, empathic communication, resilience under pressure, and good customer service are also part of my skills set.

Coordinating appointments and handling customer inquiries with a friendly, empathic and professional approach with a commitment to delivering exceptional customer service. I have excellent communication skills to build good rapport with clients, maintaining professionalism and a positive, but empathic attitude throughout interactions.

I live with my husband, who has a local, independent

Car Sales business, and my daughter who is taking her GCSE's next year.

I have been an animal lover all my life and have had lots of pets over the years, horses, dogs, cats and tortoises to name a few. I currently have a French Bulldog, Freya and a cat called Belle.

I have my own car and I hold a full driving licence.