Jessica Anne Higgins
Aberdeen,Aberdeenshire
Summary
Takes on any challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee who shows great empathy & understanding to customers and colleagues alike. Dedicated team player, proactive and hands-on in task completion.
Overview
43
43
years of professional experience
Work history
Dog Walker & Trainer
Self employed
Aberdeen, Aberdeen City
2006.10 - Current
- Conducted initial meet-and-greet sessions with new clients building professional relationship based on trust.
- Delivered timely service to ensure dogs' health and wellbeing.
- Cleaned up after dogs during walks keeping public spaces tidy.
- Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.
- Administered medication as required by dog owner instructions, maintaining animal's health.
- Supporting owners with practical advice on how to manage behavioural, medical and dietary issues and working in accordance with veterinary advice and management with clients dogs.
- Encouraged good general canine behaviour using positive reinforcement techniques, promoting well-behaved pets.
- Worked patiently with dogs with behavioural issues including rescues to build confidence and trust for safe and happy walks ~ first solo, then in group walks.
- Trained in animal first aid to provide emergency assistance.
Restaurant & bar manager
Metropolitan Hotel
Dubai, UAE
1988.01 - 1988.09
- Managed staffing rosters, ensuring optimal coverage during busy periods.
- Monitored bar needs and delegated tasks to reduce patron waiting times, effectively promoting better service.
- Collaborated with kitchen staff effectively managing service flow during peak hours and equally liaising with them to develop innovative, seasonal menus for maximised customer appeal.
- Maintained high standards of hygiene and cleanliness across restaurant and bar area.
- Trained new staff members effectively resulting in quicker acclimation to job roles.
- Worked as senior team member to provide special events, drawing in new customers.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties and achieve overall positive customer experience.
- Interacted positively within complex multicultural environment with regards both staff and patron alike, always exercising respect and approachability to corporate, military and construction workers along with expat families and tourists.
- Handled cash & card transactions, completing accurate end-of-day financial routines and book keeping for same said cash and card transactions.
Nurse
Mrs Iliffe, Belle Vue Park Nursing Home
Newport, Gwent
1987.09 - 1988.01
- Established effective and positive rapport with patients, actively listening and providing compassionate care whilst liaising with family members throughout providing information, support and understanding.
- Performed wound dressings, contributing to faster healing process.
- Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.
- Upheld patient trust at all times, respecting privacy and confidentiality whilst managing sensitive medical information with discretion and in accordance with data protection laws.
- Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
- Provided high quality patient care by administering medication, conducting routine checks and updating nursing records.
- Enhanced patient comfort during treatment by providing full explanation, emotional support and reassurance.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
Nurse Training
Southmead Hospital
Bristol, Avon
1983.09 - 1986.10
- Managed challenging behaviour in psychiatric wards by utilising de-escalation techniques.
- Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
- Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Upheld patient trust with sensitive issues, acting in discretionary manner.
- Enhanced patient comfort during treatment by providing informative and emotional support along with reassurance.
- Supported physicians and consultants with tests and procedures.
- Safeguarded patients' wellbeing with diligent observation by conducting routine checks, administering medication, updating nursing records and in full communication with staff at all times, therefore more effectively recognising any changes in condition and acting swiftly and efficiently in accordance.
- Liaised effectively with patients' families, facilitating communication between medical staff and family members.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Delivered life support with updated first aid and CPR training.
- Maintained privacy and confidentiality by managing sensitive medical information in accordance with data protection laws.
- Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
- Assisted patients with healing and recovery after surgery, dressing surgical wounds, monitoring healing and replacing bandages to prevent infections.
Education
A-Levels - History, Biology
Bassaleg Comprehensive School
Newport 07.1983
Skills
- Good physical stamina
- Reliable nature
- Sense of initiative
- Calmness under pressure
- Basic accounting for self-employment
- Ability to handle emergencies
- Excellent patience levels
- Trustworthy and honest
- Resilience under pressure
- Safety consciousness
- Professional discretion
- Responsible nature
- Mindful of cultural relativism and implementation of cultural competence
Additional Information
Between September 1988 & October 2006 I was a stay at home Mum to five daughters. Their father worked away for much of the time in an oil & gas related job. On my youngest starting school I started up my dog walking & dog training business acquiring skills in canine first aid.
All girls have now left home and have families of their own with successful careers in law, policing, managerial roles in oil & gas and even modelling!
Timeline
Dog Walker & Trainer
Self employed
2006.10 - Current
Restaurant & bar manager
Metropolitan Hotel
1988.01 - 1988.09
Nurse
Mrs Iliffe, Belle Vue Park Nursing Home
1987.09 - 1988.01
Nurse Training
Southmead Hospital
1983.09 - 1986.10
A-Levels - History, Biology
Bassaleg Comprehensive School