JESSICA WAUDBY
Biggleswade,Bedfordshire
Summary
Account Manager with experience working in B2B sales and client account support within the sports and wellbeing manufacturing industry. I deal with day-to-day customer accounts, sales orders and enquiries, including new product development requests. I’m comfortable working across sales, logistics, and production teams to make sure orders are processed correctly and things run smoothly. I also use systems like Xero, Excel, and CRM tools to keep on top of reporting, stock, and admin. I’m now looking to move into a more sales-focused role where I can take on more responsibility for growing accounts and building client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Account Manager
Fusion Targeted Nutrition
Sandy, Bedfordshire
2022.01 - 2026.06
- Manage B2B customer accounts end-to-end, processing sales orders, call-offs and ongoing requirements to ensure accurate and timely fulfilment.
- Act as the main point of contact for both new business enquiries (including product development opportunities) and existing client accounts, supporting onboarding and ongoing relationship management.
- Maintain knowledge of company products and make recommendations based on client needs, pricing, and availability.
- Lead morning briefings and sales meetings, communicating targets, aligning daily priorities, and supporting team performance.
- Assist with ISO 22000 and ISO 9001 compliance by maintaining accurate documentation, supporting audits, and following internal quality procedures.
- Train new employees on company procedures, systems, and performance standards.
- Proficient in Xero accounting software with hands-on experience in financial processes, including VAT-related tasks and sales record management. Skilled in Microsoft Excel, including data analysis, reporting, and spreadsheet management.
- Manage stock and inventory control using spreadsheets, ensuring accurate tracking of goods and stock levels.
Cashier
Betfred
Kempston, Bedfordshire
2019.07 - 2021.11
- Worked full time (40 hours per week) in a fast paced retail environment, supporting daily operations and delivering high levels of customer service.
- Built rapport with regular customers, providing product guidance and encouraging repeat engagement.
- Handled high volumes of cash accurately, ensuring secure transactions and precise end-of-day reconciliations.
- Supported sales performance through upselling relevant products and promoting in store offers where appropriate.
- Managed opening and closing procedures, including cashing up tills, stock replenishment, and maintaining store presentation standards.
- Ensured compliance with responsible gambling regulations, preventing underage and fraudulent activity.
Administrative Assistant
Pure Business Law
Bedford, Bedfordshire
2018.02 - 2018.05
- Managed confidential client files and legal documentation, ensuring accuracy and compliance with data protection procedures.
- Coordinated calendars and scheduled appointments for the management team, helping to maintain efficient daily operations.
- Monitored office supplies and managed inventory, assisting with ordering and maintaining adequate stock levels.
- Welcomed clients and visitors professionally, directing enquiries to the appropriate department and creating a positive first impression.
- Answered and transferred incoming telephone calls, providing a professional first point of contact for clients.
Education
GCSEs - Mathematics
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
GCSEs - English Literature
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
GCSEs - English Language
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
GCSEs - Science
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
GCSEs - French
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
GCSEs - Business
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
GCSEs - Media
Hastingsbury Upper School
Kempston, Bedford 05/2017 - 05/2017
Skills
- Account Management & Client Relationship Building
- Sales Order Processing & Reporting
- New Business Enquiries & Product Development (NPD) Support
- Inventory & Stock Control
- Xero Accounting Software (including VAT and sales processing)
- Microsoft Excel (reporting, data tracking, spreadsheets)
- CRM Systems (Mondaycom, Pipedrive)
- Internal Communication & Sales Meeting Leadership
- Attention to Detail & Accuracy
- Cross-Functional Team Collaboration (sales, logistics, production)
Certification
- Business Administration
- Customer Service
- First Aid Trained
REFERENCES
References available upon request
Timeline
Account Manager
Fusion Targeted Nutrition
2022.01 - 2026.06
Cashier
Betfred
2019.07 - 2021.11
Administrative Assistant
Pure Business Law
2018.02 - 2018.05
GCSEs - Mathematics
Hastingsbury Upper School
05/2017 - 05/2017
GCSEs - English Literature
Hastingsbury Upper School
05/2017 - 05/2017
GCSEs - English Language
Hastingsbury Upper School
05/2017 - 05/2017
GCSEs - Science
Hastingsbury Upper School
05/2017 - 05/2017
GCSEs - French
Hastingsbury Upper School
05/2017 - 05/2017
GCSEs - Business
Hastingsbury Upper School
05/2017 - 05/2017
GCSEs - Media
Hastingsbury Upper School
05/2017 - 05/2017