Summary
Overview
Work history
Skills
Languages
References
Timeline
Generic

Jessica Somers

Aberdeen,Aberdeens

Summary

Friendly and enthusiastic, with remarkable communication and customer service skills. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive shopping experiences.

Overview

2
2
years of professional experience

Work history

Sales assistant

Toolstation
Aberdeen, Westhill
03.2024 - Current
  • Offered personalised shopping advice to enhance customer experiences.
  • Collaborated effectively with team members to meet sales targets.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Created a welcoming store environment by maintaining clean and well-organised displays.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries and complaints.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.

Jump Crew

Jump In by Airhop
Aberdeen, Aberdeen City
07.2023 - 10.2023
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Maintained accurate logs of visitor entries for security purposes.

Skills

  • Successful up-selling
  • Sales target achievement
  • Time optimisation
  • Bilingual or multilingual
  • Cash handling
  • Effective listening
  • Positive attitude
  • Complaint management
  • Store layout designing
  • Customer Service
  • Confident communicator
  • Product knowledge
  • Stock counting
  • Refund and exchange processing
  • Till and cash handling

Languages

English
Proficient (C2)
French
Upper intermediate

References

References available upon request.

Timeline

Sales assistant

Toolstation
03.2024 - Current

Jump Crew

Jump In by Airhop
07.2023 - 10.2023

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Jessica Somers