Jessica Smith
Bath,Somerset
Summary
Pharmacy professional with expertise in pharmacy management, operations and regulatory compliance. Proven ability to adapt to changing healthcare demands through effective inventory management and process optimization. Committed to delivering high-quality pharmaceutical services and improving patient care. Recently completed Level 3 Pharmacy Technician course and registered with GPhC, with plans to pursue Accuracy Checking course for further skill enhancement.
Overview
12
12
years of professional experience
Work History
Pharmacy Manager
Boots the Chemist
Bath, Somerset
05.2020 - Current
- Supervised pharmacy team, delegating tasks to meet daily objectives efficiently.
- Fostered collaboration among pharmacists and pharmacy advisors to prioritize patient care.
- Trained new staff on procedures and health guidelines, boosting overall team competence.
- Coordinated consultations for new medications with pharmacists to ensure service quality.
- Organized stock for efficient medication retrieval and streamlined pharmacy operations.
- Provided informed advice on medication management to enhance patient understanding.
- Addressed patient queries professionally, cultivating community trust and loyalty.
- Maintained current knowledge of pharmaceutical advancements, offering leadership and guidance.
Pharmacy Advisor
Boots the Chemist
Bath, Somerset
08.2017 - 05.2020
- Maintained proper storage and security conditions for all drugs.
- Managed inventory movements, stock control and replenishment.
- Informed customers on side effects, correct dosage and proper storage of over-the-counter medicines.
- Dispensed prescription medications accurately, adhering to legal and safety protocols to optimise patient health outcomes.
- Managed pharmaceutical stock levels, placed orders, and organised inventory to maintain pharmacy efficiency.
- Offered expert advice on over-the-counter medications, supplements, and healthcare products to support customer needs.
- Resolved medication-related queries from patients and healthcare providers, offering clear, informative guidance.
- Kept accurate and up-to-date patient medical records stored on client management systems.
- Worked efficiently as part of a team to achieve the best outcomes for our patients.
Team Leader
Superdrug
Bath, Somerset
09.2013 - 08.2017
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Assisted with team recruitment, interviewing and onboarding.
- Liaised between management and staff, advocating for team needs and resources.
Education
NVQ Level 3 - Pharmacy Technician
Buttercups Training Ltd
Nottingham2025
NVQ Level 2 - Pharmacy Advisor
Boots The Chemist
Bath2018
GCSEs -
Norton Hill Secondary School
Bath2013
Skills
- Team leadership
- Medication dispensing
- Patient counseling
- Regulatory compliance
- Customer relationship management
- Staff training
- Process optimization
- Data analysis
- Risk assessment
- Patient interaction
- Conflict resolution
- Team motivation
- Good communicator
- Store operations efficiency
- Self motivated
- Staff training and development
- Drug utilisation review
- Knowledge of MHRA and GPhC regulations
- Time-management
- Decision making
- Creative thinking
- Active listening
- Effective communication
- Pharmacy operations
Timeline
Pharmacy Manager
Boots the Chemist
05.2020 - Current
Pharmacy Advisor
Boots the Chemist
08.2017 - 05.2020
Team Leader
Superdrug
09.2013 - 08.2017
NVQ Level 3 - Pharmacy Technician
Buttercups Training Ltd
NVQ Level 2 - Pharmacy Advisor
Boots The Chemist
GCSEs -
Norton Hill Secondary School