Larysa McAdam
Banbridge,Newry Mourne and Down
Summary
Accomplished professional with extensive expertise in pharmacy operations and retail management, demonstrating leadership excellence and a strong business acumen. Proven track record in relationship management with suppliers, financial budgeting, and compliance monitoring. Adept at staff supervision, employee training, and effective decision making to enhance operational efficiency. Skilled in inventory management, warehouse system operation, and financial reporting accuracy. Committed to promoting health practices and ensuring health and safety compliance while maintaining exceptional customer service standards.
Talented pharmacy management professional with extensive experience leading profitable business operations. Devised strategic policies to improve prescribing, distribution and administration services. Met pharmaceutical regulations through ongoing policy updates for safe, compliant patient provisions.
Diligent pharmacy leader offers expertise in personnel management workflow coordination. Optimises performance with precise resource allocation and task delegation. Possesses excellent communication and leadership skills.
Offering strong leadership and organisational skills combined with solid foundation in pharmaceutical practices. Knowledgeable about inventory management, customer service, and team coordination. Ready to use and develop communication, problem-solving, and time management skills in [Desired Position] role.
Dedicated professional with proactive approach and keen eye for detail, ensuring seamless pharmacy operations and exceptional customer service. Demonstrates strong leadership and problem-solving skills, combined with robust understanding of pharmaceutical practices. Poised to drive success and enhance patient care in [Desired Position] role.
Results-driven Pharmacy Manager known for enhancing operational efficiency and improving patient care. Successfully led teams to optimise workflow and elevate service standards. Skilled in inventory management and regulatory compliance, contributing to smooth pharmacy operations and customer satisfaction.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Pharmacy manager
EVA Pharmacy
Odessa, Odessa
03.2013 - 01.2014
- Implemented cost control measures leading to significant savings in the budget.
- Conducted comprehensive audits to ensure regulatory compliance.
- Boosted staff morale with regular training and development sessions.
- Managed daily pharmacy operations, resulting in smooth workflow.
- Liaised with healthcare professionals to promote collaborative working relationships.
- Led team meetings, fostering open communication amongst staff members.
- Resolved conflicts within the team effectively, maintaining a harmonious work environment.
- Allocated work efficiently among technicians, maximising productivity levels.
- Adhered strictly to ethical guidelines protecting patients' rights and confidentiality.
- Streamlined inventory management for improved drug supply reliability.
- Improved revenue from over-the-counter sales by displaying popular items prominently.
- Resolved problems encountered by patients, Doctors and healthcare providers.
- Maximised pharmacy teams' productivity through strategic staff planning.
- Developed pharmacy sales, services and profitability in cost-effective and safe manner.
- Built strong team relationships with patients, surgeries and other healthcare professionals.
- Provided excellent levels of service in line with standards and achieved high customer satisfaction ratings.
- Followed industry trends and set pricing strategies to maximise business returns.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Established clear budgets with sound controls to keep business operating with optimum finances.
Shoe shop manager
Monarch
Odessa, Odessa
03.2005 - 12.2012
- Oversaw financial transactions at the till point, ensuring accuracy.
- Handled customer complaints and returns, ensuring satisfactory resolution.
- Assisted customers with shoe selection, resulting in high satisfaction rates.
- Maintained visual merchandising standards to attract customers into the store.
- Hired and trained new employees, building a competent workforce.
- Dealt with health and safety issues according to regulations.
- Handled administrative tasks related to payroll, invoices, and reports.
- Coordinated staff schedules for efficient store functioning.
- Organised special events like sale days or brand launches for increased footfall in the shop.
- Implemented promotional activities during holiday seasons to boost sales.
- Managed daily operations to ensure smooth workflow in the shoe shop.
- Planned shop layout changes based on seasonal requirements or new arrivals.
- Fostered a positive shopping environment by maintaining high standards of customer service.
- Conducted regular meetings with staff, improving communication within the team.
- Provided product knowledge training to staff, enhancing their sales abilities.
- Monitored inventory levels for timely restocking of popular shoe styles.
- Collaborated with suppliers for timely delivery of new stock.
- Researched market trends to stay updated on popular footwear styles and brands.
- Ensured shop cleanliness and organisation to provide an appealing shopping experience.
- Provided constructive feedback to staff members, promoting professional development.
- Introduced customer loyalty program to increase repeat business.
- Provided exceptional customer service, exceeding customer expectations.
- Maintained accurate and up-to-date records, including inventory levels, sales figures and customer data.
- Identified and resolved issues impacting store operations and profitability.
- Remained calm under pressure to resolve range of escalated problems as they arose.
- Managed team of sales associates to consistently exceed sales targets and maintain high level of customer satisfaction.
- Fostered strong team morale and employee engagement for productive, positive work environment.
- Resolved customer complaints and handled challenging situations with professionalism and tact.
- Gathered customer feedback and implemented improvements to enhance customer experience.
- Cultivated customer-centric culture with positive, memorable customer interactions.
- Revamped store's layout and merchandising strategies to increase foot traffic and boost average customer spending.
- Implemented comprehensive safety and security procedures for safe and secure work environment.
- Negotiated favourable terms with vendors, securing competitive pricing and steady supply of high-quality merchandise.
- Managed all aspects of store operations, including store maintenance, staff scheduling and budgeting.
- Resolved operational challenges and implemented innovative solutions to improve store efficiency and productivity.
- Developed innovative solutions to improve store efficiency and productivity.
- Trained staff on footwear products, industry updates and exceptional customer service to meet sales goals.
- Analysed sales trends and customer preferences to identify new product opportunities and optimise inventory levels.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Followed industry trends and set pricing strategies to maximise business returns.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Compared supplier risks to make balanced, strategic purchasing choices.
Watch Shop Manager
Secunda
Odessa, Odessa
03.2002 - 02.2004
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Managed store inventory to ensure adequate stock levels at all times.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Delivered excellent customer experiences with personalised service approach.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Streamlined operations by introducing more efficient working practices and procedures.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Enhanced customer service by training staff in effective communication and problem solving.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Enforced service standards to maintain establishment reputation for excellence.
- Oversaw business staffing and training, building successful, customer-focused team.
- Evaluated products to select mix meeting current customer demand.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
Education
Higher National Diploma - General Studies
School 118
Odessa, Ukraine 09.1983 - 05.1993
Skills
- Relationship with suppliers
- Financial budgeting
- Multi-Tasking capability
- Health promotion practices
- Time management excellence
- Leadership excellence
- Compliance monitoring
- Staff supervision
- Business acumen
- Pharmacy operations
- Employee training
- Effective decision making
- Time efficiency
- Warehouse management system operation
- Financial reporting accuracy
- Retail software literacy
- Inventory management expertise
- Retail software fluency
- Communication proficiency
- Sales promotion implementation
- Stock control systems understanding
- Market trend awareness
- Communication effectiveness
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Product knowledge
- Relationship Management
- Financial reporting
Affiliations
- Music, Reading, Walking, Family Oriented, Shopping
Languages
English
Intermediate
Timeline
Pharmacy manager
EVA Pharmacy
03.2013 - 01.2014
Shoe shop manager
Monarch
03.2005 - 12.2012
Watch Shop Manager
Secunda
03.2002 - 02.2004
Higher National Diploma - General Studies
School 118
09.1983 - 05.1993