Jessica Rowley

I have dedicated 11 years working for popworld, putting the customers at the heart of everything I do, I have a passion for providing an excellent service, working efficiently in a very fast paced environment.

Training Received:

• Age Verification
• Allergen Awareness
• Code Of Conduct Sign Off
• COSHH
• Covid Secure
• Disability Awareness
• Drugs Awareness
• Fire Safety
• Food Safety
• GDPR 1
• Health and Safety
• Introduction to Data Protection
• Recommended drinks to customers, increasing overall sales.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Resolved customer complaints promptly to maintain good relationships.
• Handled cash transactions securely minimising risk of theft or fraud.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Created an inviting atmosphere through friendly interaction with customers.

At balne lane w.m.c I had to make sure the bar was always stocked and tidy and also the venue function room, I had the responsibility of cashing the till and locking up the venue at the end of every shift. I had gained a very good relationship with the customers and staff.

I have received COSHH training

• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Collected, washed and put away glassware between guests.
• Completed end-of-day cleanup to reset bar for next day.
• Welcomed guests with friendly conversation and fun atmosphere.
• Recommended drinks to customers, increasing overall sales.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Maintained a clean and organised bar, enhancing customer satisfaction.