Jessica Rogers
Bristol
Summary
CIPD-qualified Employee Relations professional with extensive experience across public and private sectors. Currently managing a caseload of ~30 complex ER cases at BT Group while contributing to the rollout of a new ER case management system. Recognised for delivering fair, timely and policy-aligned outcomes in high-pressure situations, while also improving case operations and influencing system and policy design. Brings strategic insight, sound judgment, and a calm, analytical approach to case resolution. Seeking to join Lloyds Banking Group to contribute to best-in-class case delivery in a values-led, future-focused organisation.
Overview
5
5
years of professional experience
1
1
Certification
Work history
People Relations Case Professional
BT Group
Bristol
02.2024 - 11.2025
- Managed high-volume caseload of approximately 30 cases across various HR functions.
- Provided accurate, balanced advice aligned with BT policy and employment law.
- Contributed to development and rollout of new case management system, focusing on user workflow design.
- Collaborated with Legal, Ethics, and senior stakeholders on complex people issues.
- Coached managers and colleagues to enhance employee relations capability throughout organisation.
- Identified systemic issues, contributing insights for policy and process reviews.
HR Advisor
St Brendan’s Sixth Form College
Bristol
02.2024 - 11.2025
- Led ER advisory for grievance, performance, absence, and safeguarding cases.
- Supported policy updates and provided coaching for line managers throughout employee lifecycle.
- Mentored junior HR colleague while redesigning compliance workflows to ensure alignment with safeguarding and employment law.
HR Operations Assistant
Hargreaves Lansdown
Bristol
02.2023 - 02.2024
- First contact for ER and policy queries from line managers.
- Drafted and amended internal HR policies with a focus on EDI compliance.
- Led the creation of SOPs across HR functions to enhance consistency and accuracy.
- Provided advice on contractual issues and supported on Workday HRIS queries.
Colleague Services – HR Support
BT Group
Bristol
04.2022 - 02.2023
- Sole UK lead for onboarding and intercompany transfers during a major HRIS rollout.
- Led a team of 8 during a staff absence period.
- Delivered training guides and onboarding materials to international teams.
Corporate Services Administrator
Archus
Bristol
05.2021 - 04.2022
- Provided HR administrative support including records, onboarding, and project tracking.
HR Placement (MSc Dissertation Project)
EDF Energy
Bristol
06.2021 - 09.2021
- Researched EDI in male-dominated sectors.
- Produced insight-led recommendations for inclusive recruitment.
Education
MSc - Human Resource Management
University of the West of England
Bristol 01.2020 - 1 2021
BSc (Hons) - Criminology and Psychology
University of Gloucestershire
Cheltenham, Gloucestershire 01.2015 - 1 2018
Skills
- Complex Employee Relations Case Management
- Independent Hearings and Policy Application
- HR Policy and Governance Compliance
- Case Management System Design & Testing
- Employment Law & ACAS Code of Practice
- Conflict Resolution & Mediation
- Coaching and Stakeholder Engagement
- HRIS: Workday, SuccessFactors, ServiceNow
- Risk Mitigation and Trend Analysis
- Data-Informed Decision Making
Websites
Certification
- Equality, Diversity & Inclusion (2024–25)
- Data Protection & GDPR (2024–25)
- Annual Safeguarding Certificate (2024–25)
- Safer Recruitment, Prevent Duty, Fire Safety, Cyber Security (NCSC)
Interests
Strong advocate for mental health and inclusion in the workplace. Regularly engage with HR and EDI research. Outside of work, enjoy strength training, cooking for friends, and walking with golden cockapoo, Milo.
Affiliations
Associate Member – Chartered Institute of Personnel and Development (Assoc CIPD)
References
References available upon request.
Timeline
People Relations Case Professional
BT Group
02.2024 - 11.2025
HR Advisor
St Brendan’s Sixth Form College
02.2024 - 11.2025
HR Operations Assistant
Hargreaves Lansdown
02.2023 - 02.2024
Colleague Services – HR Support
BT Group
04.2022 - 02.2023
HR Placement (MSc Dissertation Project)
EDF Energy
06.2021 - 09.2021
Corporate Services Administrator
Archus
05.2021 - 04.2022
MSc - Human Resource Management
University of the West of England
01.2020 - 1 2021
BSc (Hons) - Criminology and Psychology
University of Gloucestershire
01.2015 - 1 2018