Jessica Phillips
Swansea,City and County of Swansea
Summary
Recent BA (Hons) English Language graduate (2:1) with experience balancing full-time study alongside employment as a shop assistant. My degree has strengthened my research, analytical, and written communication skills, while my customer-facing role has built my confidence in working with people and adapting to busy environments. I am now looking to begin my graduate career, where I can continue to develop professionally and make a positive contribution.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work history
Shop assistant
TG Jones (Formerly WHSmith)
2024.03 - Current
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Built rapport with frequent shoppers to foster a loyal customer base.
- Managed stock levels on the shop floor for continuous product availability.
- Collaborated effectively with team members during busy periods.
Barista
Starbucks Coffee
Swansea
2021.09 - 2023.07
- Offered personalised beverage recommendations, enhancing customer rapport.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Promoted seasonal beverages effectively increasing their uptake.
- Collaborated with team members during busy periods improving workflow efficiency.
Waitress
The Eagle
Swansea, City and County of Swansea
2020.08 - 2021.09
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Assisted with inventory management and streamlined restaurant operations.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately and ensured a balanced till at the end of the shift.
- Maintained clean and organised dining area for customer comfort.
Education
Bachelor of Arts - English Language
Swansea University
Swansea 2023.09 - 2026.06
A-Levels - English Language and Literature, Sociology and Health and Social Care
Gower College Swansea
2020.09 - 2023.06
Skills
- Able to produce high-quality written work across a range of formats and purposes
- Skilled in interpreting complex written information by analysing language, context, and meaning to produce accurate and well-informed conclusions
- Experienced in identifying linguistic patterns, inconsistencies, and key themes within written material through critical analysis and research
- Able to develop evidence-based arguments by synthesising information from multiple sources and presenting balanced, well-supported conclusions
- Strong collaboration skills, with the ability to build positive working relationships and contribute effectively to shared objectives
Affiliations
- Zumba
- Fashion
- Paddle Boarding
- Poetry
Additional Information
Hold a full UK driving licence with access to my own vehicle, and possess a valid DBS certificate.
References
References available upon request.
Timeline
Shop assistant
TG Jones (Formerly WHSmith)
2024.03 - Current
Bachelor of Arts - English Language
Swansea University
2023.09 - 2026.06
Barista
Starbucks Coffee
2021.09 - 2023.07
A-Levels - English Language and Literature, Sociology and Health and Social Care
Gower College Swansea
2020.09 - 2023.06
Waitress
The Eagle
2020.08 - 2021.09