Jessica Marks

In my current position as a paintball marshal at Delta Force Paintball, I have been able to enhance my customer-facing attributes as well as develop further confidence in the workplace. In this position I have:

• Facilitated repair and maintenance of paintball gear, ensuring usability.
• Managed equipment inventory to maintain optimal stock levels.
• Delivered exceptional customer service to enhance overall paintball experience.
• Coordinated game schedules, ensuring smooth operations on the field.
• Ensured safety of all participants by enforcing game rules and regulations.
• Adhered strictly to health and safety guidelines at all times.
• Conducted regular equipment checks, preventing failures during sessions.

During my seasonal contract as a retail assistant at LaplandUK in Ascot with Pomvom, I was able to build a very strong workplace confidence including my customer-facing skills, this role required a lot of organisation, efficiency, and consistency while also playing a role.

During my time in this role, I:

• Supported team members for improved operational efficiency.
• Delivered excellent customer service by answering queries and providing product information.
• Handled transactions, maintaining accurate till records.
• Provided coverage during peak times to manage customer flow effectively.
• Boosted sales through suggestive selling techniques.
• Resolved customer complaints, ensuring satisfaction and repeat business.
• Completed purchases with credit and debit payment methods, providing customer receipts for reference.
• Followed company procedures and guidelines for smooth retail operations.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Collaborated with sales managers to meet target quotas.