Jessica Keith
Ollerton,Nottinghamshire
Summary
A highly adaptable and calm professional with a proven ability to remain level-headed in stressful situations. Demonstrates strong team contribution, excellent communication skills, and a friendly, confident demeanour. Skilled in efficient diary coordination, social media management, and maintaining an excellent telephone manner. Committed to delivering high-quality results under pressure while maintaining flexibility in scheduling.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior hair stylist
Hair by Jess
Ollerton, Nottinghamshire
05.2021 - Current
- Managed challenging customer situations effectively, restoring trust in our services and maintaining strong relationships.
- Collaborated with team members to achieve a harmonious working environment conducive to creativity and innovation.
- Delivered high quality, personalised customer service to multiple guests in a small time period.
- Answered 20+ phone calls daily to schedule appointments and advise on service options.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Managed appointments and schedules to smooth workflow.
- Managed busy schedule to minimise appointment delays.
- Updated customer files with colour notes, preferences and services delivered.
Care assistant
Creative Care East Midlands
Ollerton, Nottinghamshire
04.2018 - 06.2020
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Hairstylist
Hair design
Edwinstowe, Nottinghamshire
08.2016 - 04.2018
- Improved salon efficiency with effective time management skills.
- Pioneered new styling ideas, keeping the salon's offerings fresh and trendy.
- Boosted salon reputation with high-standard hair colouring techniques.
- Developed loyal customer base through personalised service and attention to detail.
Education
NVQ Level 3 - Hairdressing
Dukeries further Education
Nottingham 09.2016 - 07.2017
NVQ Level 3 - Beauty Therapy
Dukeries Further Education
Nottingham 09.2014 - 07.2015
NVQ Level 2 - Hairdressing and Beauty Therapy
Dukeries Further Education
Nottingham 09.2013 - 07.2014
GCSEs - English
All saints Rc School
Mansfield, Nottinghamshire 09.2010 - 05.2011
GCSEs - Maths
All Saints RC School
Mansfield, Nottinghamshire 09.2010 - 05.2011
NVQ Level 2 - Business admin
Petxi Online Learning
England 01.2025 - 04.2025
Skills
- Calm and level-headed in difficult and stressful situations
- Flexible schedule capability
- Friendly, helpful and confident
- Ability to work under pressure
- Strong team contribution
- Fast paced work adaptability
- Good communication skills
- Social media whizz
- Excellent telephone manner
- Efficient diary coordination
Timeline
NVQ Level 2 - Business admin
Petxi Online Learning
01.2025 - 04.2025
Senior hair stylist
Hair by Jess
05.2021 - Current
Care assistant
Creative Care East Midlands
04.2018 - 06.2020
NVQ Level 3 - Hairdressing
Dukeries further Education
09.2016 - 07.2017
Hairstylist
Hair design
08.2016 - 04.2018
NVQ Level 3 - Beauty Therapy
Dukeries Further Education
09.2014 - 07.2015
NVQ Level 2 - Hairdressing and Beauty Therapy
Dukeries Further Education
09.2013 - 07.2014
GCSEs - English
All saints Rc School
09.2010 - 05.2011
GCSEs - Maths
All Saints RC School
09.2010 - 05.2011
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