Jessica Hix
Hinckley,Leicestershire
Summary
With experience across HR, recruitment, customer service, and administrative support, I bring strong communication, organisation, and people focused skills to every role. I am skilled in conflict resolution, problem solving, and multitasking, enabling me to manage responsibilities efficiently while contributing to a positive and productive work environment.
Adaptable and collaborative, I work well in fast paced settings and have a proven track record of delivering excellent service to both internal and external stakeholders. I am committed to continuous learning and development, and I consistently strive to add value to the teams and organisations I support.
Overview
20
20
years of professional experience
Work history
Client Care Assistant
Medivet
2025.12 - Current
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process and dispense any repeat prescription order requests
- Work collaboratively with the team
- Ordering stationary, uniform and medication
Bookings and Logistics Administrator
Tecnika
2024.10 - 2025.11
- Process, book and organise appointments
- Data entry
- Answering inbound calls from customers and clients and dealing with enquiries
- Route planning
- Managing the inspectors diaries and workload
- Working to daily and weekly targets
- Monitoring the company inbox and customer chat facility
- Process customer satisfaction surveys
- Resolved logistical issues promptly, minimising disruptions in operations
- Maintained accurate records, ensuring transparency in processes.
Payments and Expenses Administrator
Galliford Try
2023.11 - 2023.12
- Processing payments to external subcontractors and suppliers as well as intercompany transfers.
- Investigating and resolving possible duplicate invoices to ensure duplicate payments are not made
- Ensuring all payments made are posted on Oracle and investigating and resolving queries and payments returned to the Divisional Payments Accounts.
- Answer queries from subcontractors and suppliers
- Working to tight dead lines and ensuring all payments are made by close of business each day
- Processing employee expenses
- Monitoring the team inbox and distributing work
HR Administrator
Cadent Gas
2022.06 - 2023.11
- Booking interviews and sending relevant information to candidates
- Assist the HR Advisors in reviewing candidate applications and interviews
- Creating new contracts of employment
- Arranging company cars
- Updating employee records using SAP
- Respond to queries in line with company SLA
- Ensure all relevant ID, certificates and employment documents are received by start date
- Conducting pre employment checks including RTW checks
- Dealing with starters, leavers and processing any changes
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Maintained excellent employee relationships by going the extra mile to answer questions regarding company matters.
- Fostered diversity and inclusion within workplace through active participation in related initiatives.
- Arranged training sessions for staff, contributing to professional development initiatives.
Plant Protection Advisor
Cadent Gas
2021.11 - 2022.06
- Processing planning and demolition applications for local authorities to ensure any planned works do not affect our assets
- Providing guidance and information to contractors and customers who wish to work around our assets to ensure they do so safely
- Using various internal systems and databases
- Ensuring service level agreements are met or exceeded
- Arranging site visits for engineers to attend and assess any planned works
- Co-ordinate, develop & maintain positive relationships with local stakeholders, the HSE and Local Authorities
- Resolving customer complaints, providing written or telephone responses as appropriate
- Accurately recording all enquiries onto the relevant databases
- Obtain customer insights to be shared so that the company can better its service and improve customer satisfaction.
Overseas Representative (summer season)
Lifestyle Holidays
2021.07 - 2021.09
- Preparing accommodation to a high standard
- Greeting customers on arrival and checking them into their accommodation
- Taking housekeeping deposits
- Checking accommodation on departure and returning housekeeping deposits
- Providing guests with information on local transport and the surrounding areas
- Completing other tasks as and when required to meet business needs
- Taking payments for holiday extras
Front Of House Team Leader
Ponchinellos
2019.11 - 2020.03
- Taking food orders over the phone and face to face
- Serving food and drinks
- General up keep of the premises such as cleaning
- Replenishing stock
- Helping with other areas of the business as and when required such as food preparation or the bar
- Cashing up at the end of shift
- Producing weekly rotas
- Ordering stock
- Dealing with complaints
- Dealing with all HR related matters
- Recruiting and training new employees
Travel Agent
TUI Group
2019.02 - 2019.07
- Speaking face to face with customers to find a holiday that suits their needs
- Arranging accommodation, flights and insurance
- Arranging airport parking, overseas transfers and airport lounges
- Providing information on excursions
- Helping customers with visa application
- Keeping customers up to date on any changes to their holiday
- Dealing with complaints and refunds
- Taking payments
- Working in the bureau and providing travel money of various currencies
Quality and Compliance Officer
Money Active
2017.08 - 2019.02
- Proof reading all new financial claims submitted by the sales team
- Checking grammar and wording is correct on all new financial claims
- Ensuring new claims meet criteria for each lender
- Quality monitoring of calls to ensure all terms used by the sales team are compliant and meet industry regulations
- Contacting customers to check that all information on the claim submitted by the sales team is correct
- Booking appointments with customers to arrange collection of completed paperwork
- Helping other departments when needed
Business Sales Executive
Croner
2017.04 - 2017.08
- Calling a range of cold, warm and self generated leads to generate new business
- Resolved customer issues and complaints with quick-thinking problem-solving
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Adapted sales techniques and approaches in response to market changes and competitive pressures
- Contacted current and potential clients to promote, upsell and cross-sell products and services
- Working to KPI’s and targets
- Participated in continuous product development training to maximise sales potential
Payroll Administrator
Igloo Recruitment
2015.12 - 2016.12
- Entering weekly timesheets onto our in-house system
- Answer all incoming payroll calls
- Greet and seat all visitors into the Igloo office
- Ensure that weekly timesheets are collected in a timely fashion in accordance with company payroll deadlines
- Ensuring all pay queries are dealt with in a timely and accurate fashion
- Producing and sending P45's, P60's and weekly payslips
- Completing holiday accrual and paying holiday pay where necessary
- Processing and paying SMP, SPP & SSP
- Ensuring all Ltd company contractors invoices are presented in a timely fashion
- Collecting customer purchase order number and producing customer invoices
- Dealing with Ltd, umbrella and PAYE schemes
- Helping within the recruitment department as and when needed
Kitchens Business Advisor
Hammonds
2014.07 - 2015.12
- Answering calls and dealing with queries from customers, suppliers, designers, kitchen fitters and Project Managers
- Promoting and selling products and services offered by the company
- Maintaining the in house database
- Processing invoices
- Checking sales orders including plans and ensuring correct promotions are used
- Collating figures and reporting them to the chairman
- Ordering parts
- Booking delivery of parts
- Responding to complaint letters and awarding compensation
- Updating customers on their order
- Booking templating for work surfaces
- Inputting new orders onto AS400
- Managing guarantee claims
- Visiting suppliers
- Ordering samples
- Ensuring designers have all relevant product knowledge and materials
- Ensuring filing system is kept up to date
- Maintaining fitter database
- Providing general support to the Project Managers
Valuation and Survey Co-Ordinator
Esurv Chartered Surveyors/Barclays
2006.08 - 2014.07
- Booking valuation appointments for surveyors
- Planning the surveyors travel arrangements and routes
- Managing work loads and diaries
- Ensuring service level agreements are met
- Answering inbound and outbound calls from clients, customers and colleagues from other offices
- Dealing with queries and complaints
- Promoting and selling products offered by the company
- Dealing with adhoc administrative roles
- Running daily report to monitor outstanding work
Education
GCSEs -
John Cleveland College
Aspire Academy
Esurv Chartered Surveyors/Barclays
Skills
- Quick learning
- Objection resolution
- Organisational skills
- Telephone professionalism
- Database management
- Customer service orientation
- Adaptability
- Attention to detail
- Planning expertise
- Microsoft Office proficiency
- SAP knowledge
- CRM systems expertise
- Payroll processing skills
- Employee records management
- Engagement strategies
- Contract preparation skills
- Onboarding documentation
- Diversity compliance knowledge
- Recruitment and interviewing
Affiliations
- I enjoy spending time with friends and family, travelling, experiencing different cultures and cuisines, reading, art, learning other languages, cooking, cycling and paddleboarding.
Timeline
Client Care Assistant
Medivet
2025.12 - Current
Bookings and Logistics Administrator
Tecnika
2024.10 - 2025.11
Payments and Expenses Administrator
Galliford Try
2023.11 - 2023.12
HR Administrator
Cadent Gas
2022.06 - 2023.11
Plant Protection Advisor
Cadent Gas
2021.11 - 2022.06
Overseas Representative (summer season)
Lifestyle Holidays
2021.07 - 2021.09
Front Of House Team Leader
Ponchinellos
2019.11 - 2020.03
Travel Agent
TUI Group
2019.02 - 2019.07
Quality and Compliance Officer
Money Active
2017.08 - 2019.02
Business Sales Executive
Croner
2017.04 - 2017.08
Payroll Administrator
Igloo Recruitment
2015.12 - 2016.12
Kitchens Business Advisor
Hammonds
2014.07 - 2015.12
Valuation and Survey Co-Ordinator
Esurv Chartered Surveyors/Barclays
2006.08 - 2014.07
GCSEs -
John Cleveland College
Aspire Academy
Esurv Chartered Surveyors/Barclays