Kayleigh Brown
Nottingham,Gedling
Summary
Dedicated in patient support, claims processing, and health safety protocols. Demonstrates strong knowledge of GDPR requirements and clinical cleaning standards. Skilled in telephone etiquette, empathy, and understanding.
Overview
6
6
years of professional experience
Work history
Client care assistant
Medivet
Nottingham
2024.03 - Current
- Resolved client issues promptly, contributing to higher customer satisfaction.
- Followed strict confidentiality protocols protecting client information.
- Maintained clean, safe environment, promoting client well-being.
- Developed protocols regarding animal handling to minimise risk of injury.
Nail technician
Self Employed
Nottingham
2023.08 - 2024.02
- Offered personalised consultations for clients desiring unique nail designs.
- Provided detailed information on available treatments, enabling clients to make informed decisions about their nail care options.
- Created a relaxing atmosphere through friendly client interactions, enhancing overall client satisfaction during nail treatments.
- Kept up-to-date with latest industry trends to provide modern styling advice to clients.
- Ensured cleanliness and sanitation in salon by strictly adhering to health and safety regulations, creating a safe environment for clients.
Customer experience assistant
Arnold Clark
Nottingham
2022.07 - 2023.08
- Assisted customers in making purchase decisions for increased sales.
- Created inviting displays that stimulated interest and boosted sales volume.
- Providing tailored advice to guide customers in choosing vehicles that perfectly match their needs.
- Personalised videos detailing key features of a vehicle they had interest in.
Branch manager
We Buy Any Car
Nottingham
2021.09 - 2022.07
- Developed and implemented strategies for increased customer satisfaction.
- Ensured branch met all regulatory requirements for safe operation.
- Valuated vehicles independently to provide accurate assessments for customers
Lifeguard
Virgin Active
Nottingham
2019.09 - 2021.09
- Observed swimmers attentively, quickly responding to risks and concerns.
- Administered first aid for minor injuries, facilitating swift recovery and maintaining a safe environment.
- Maintained order in swimming areas with effective rule enforcement.
- Coordinated with lifeguards to optimise workflow during peak hours, ensuring safety and service quality.
- Carried out daily operational checks of equipment for optimal performance.
- Facilitated community involvement through swimming events.
Education
GCSEs -
Carlton Academy
NottinghamGCSEs -
Carlton Academy
NottinghamGCSEs -
Carlton Academy
NottinghamSkills
- Patient support
- Claims processing
- Health safety protocols
- Clinical cleaning
- Knowledge of gdpr requirements
- Telephone etiquette
- Empathy and understanding
Timeline
Client care assistant
Medivet
2024.03 - Current
Nail technician
Self Employed
2023.08 - 2024.02
Customer experience assistant
Arnold Clark
2022.07 - 2023.08
Branch manager
We Buy Any Car
2021.09 - 2022.07
Lifeguard
Virgin Active
2019.09 - 2021.09
GCSEs -
Carlton Academy
GCSEs -
Carlton Academy
GCSEs -
Carlton Academy