Jessica Hibbert
Harrogate,North Yorkshire
Summary
Proactive and friendly individual experienced in overseeing smooth-running restaurant and event operations. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Motivated to find creative ways to improve sustainability in all areas of the industry.
Overview
4
4
years of professional experience
Work history
Assistant Restaurant Manager
Clocktower Restaurant, Rudding Park
Harrogate, North Yorkshire
06.2024 - Current
- Managed day to day restaurant operations, overseeing teams of 10 - 15 staff members for services of up to 150 guests.
- Trained new starters, ensuring consistency in service delivery.
- Enhanced dining experience with exceptional attention to detail, quickly identifying problem situations and skilfully resolving incidents to maintain satisfaction of involved parties.
- Managed stocktake of crockery, cutlery & glassware to avoid shortages or excesses.
- Supervised special events and functions, including receptions, parties and corporate lunches.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Restaurant Manager
The Coach House, Middleton Lodge Estate
Darlington
08.2023 - 06.2024
- Promoted to Restaurant Manager of The Coach House after a year as Assistant Manager with a goal to improve staff morale, creating a more positive work environment.
- Successfully managed teams of 10-15 staff members to deliver services of up to 200 covers.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Collaborated with chefs to plan and implement fresh, innovative menus that changed daily.
- Insisted on daily briefs to boost communication within full team ensuring all were aware of menu changes, incoming bookings and allergens.
- Ensured all staff were fully trained on allergen procedures to deliver a safe and enjoyable experience for all guests.
Assistant Restaurant Manager
The Coach House, Middleton Lodge Estate
Darlington
03.2022 - 08.2023
- Organised day to day running of the restaurant, leading teams of 5 to 10 staff in order to execute services ranging from 50 to 100 covers.
- Ensured high performance standards through regular staff training.
- Responsible for opening and closing of the restaurant including daily cash ups.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations, skilfully resolving incidents to maintain guest satisfaction.
Guests Relations Assistant
Dower House Hotel & Spa
Knaresborough, North Yorkshire
08.2021 - 03.2022
- Ensured smooth check ins and out for all guests.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff
- Kept on top of all email and telephone enquiries, using the Reslynx system to make and amend the relevant reservations.
- Managed breakfast & dinner services of up to 40 covers, training new staff where necessary and ensured full open or close downs were completed.
- Organised Wedding viewings and meetings with potential and existing bride and grooms.
- Handled wedding and event logistics, ensuring successful company events.
- Managed smooth deliveries of weddings, assisting in set up, order of service, food delivery and serving on the bar.
Guest Experience Assistant
Oulton Hall
Leeds
01.2021 - 07.2021
- Collaborated with hospitality teams to maintain faultless guest care across departments.
- Responsible for opening and closing of Claret Jug bar.
- Ensured all relevant prep is completed before evening service.
- Collaborated with small team of co-workers to successfully operate evening services of up to 100 guests.
- Worked flexibly and confidently between 3 different bars on site.
Education
BA Events Management - Events Management
Leeds Beckett University
Headingley, Leeds05.2021
A-Level - Mathematics: C, Psychology: C, Spanish: C
Yarm School
Yarm, Stockton-on-Tees06.2018
GCSE -
Red House School
Norton, Stockton-on-Tees06.2016
Skills
- Fully competent with standard Office packages (Word, PowerPoint, Excel)
- Speak intermediate level Spanish
- Full UK driver’s license
- Fully trained on Reslynx, Maestro, Guestline and Resdiary systems
- WSET Level 2 certified
- Completed 2 day Step into Management course
- Completed Management & Leadership training course
References
Full references can be supplied on request.
Timeline
Assistant Restaurant Manager
Clocktower Restaurant, Rudding Park
06.2024 - Current
Restaurant Manager
The Coach House, Middleton Lodge Estate
08.2023 - 06.2024
Assistant Restaurant Manager
The Coach House, Middleton Lodge Estate
03.2022 - 08.2023
Guests Relations Assistant
Dower House Hotel & Spa
08.2021 - 03.2022
Guest Experience Assistant
Oulton Hall
01.2021 - 07.2021
BA Events Management - Events Management
Leeds Beckett University
A-Level - Mathematics: C, Psychology: C, Spanish: C
Yarm School
GCSE -
Red House School
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