Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Jessica Heard

Jessica Heard

Wetherby,United Kingdom

Summary

A detail-oriented professional with strong communication skills and expertise in team building. Holds AAT Level 2 & 3 qualifications and possesses comprehensive knowledge of Xero. Demonstrates a commitment to precision and collaboration, aiming to leverage these skills in a dynamic work environment.

Overview

12
12
years of professional experience
4059
4059
years of post-secondary education
1
1
Certification

Work history

Accounts Receivables & Office Administration

Scandic Foods
Newcastle
2022.04 - 2026.03
  • Processed sales invoices and credit notes using Xero.
  • Checked customer orders for correct delivery prior to invoicing.
  • Entered and updated sales and financial data in company systems.
  • Kept accurate records of product invoices.
  • Contacted customers about overdue payments and monitored deadlines.
  • Aided technical staff by providing traceability and supplier details.
  • Carried out data entry for stock control to ensure accurate product quantities.
  • Supported month-end reporting and financial summaries.
  • Balanced accounts in Xero to ensure correct and current financial records.

Career Break

None
2019.02 - 2022.03

Due to a period of very poor health

Human Resources Administrator

Asda
Leeds, West Yorkshire
2017.04 - 2019.01
  • Facilitated payroll exception management to ensure accurate colleague remuneration.
  • Assisted with urgent payroll corrections and rapid payment requests.
  • Processed statutory sick pay and maternity pay accurately.
  • Ensured maintenance of precise HR and payroll records.

General Manager

Arc Inspirations
Leeds, West Yorkshire
2016.03 - 2017.03
  • Oversaw budget planning and forecasting activities for sales and wages.
  • Managed a team of 40 staff members to enhance operational efficiency.
  • Ensured compliance with health and safety regulations and food hygiene standards.

Deputy General Manager

Arc Inspirations
Leeds, West Yorkshire
2014.01 - 2016.02
  • Supported junior management through coaching and development initiatives.
  • Assisted in maintaining operations for a profitable site.
  • Contributed to maximising customer experience through effective leadership.
  • Encouraged staff motivation in a fast-paced environment.
  • Conducted weekly stock audits to ensure inventory accuracy.
  • Facilitated team training on service and product knowledge.
  • Managed rotas and coordinated shift patterns effectively.

Education

Bachelor of Arts - Business & Management

Leeds Metropolitan University
Leeds
2008.09 - 2011.06

A-Levels -

Westfield School
Newcastle
2005.09 - 2007.06

GCSEs - GCSEs

Westfield School
Newcastle
2003.09 - 2005.06

AAT Level 2 - Accountancy

Kaplan
Leeds

AAT Level 3 - Accountancy

Kaplan
Leeds

Skills

  • Attention to detail
  • Communication skills
  • Team building
  • Calm under pressure
  • Knowledge of Xero

Accomplishments

Calvert Trust Kielder Trustee (Mar 2023 - Present)

The Calvert Trust came in to existence as a charity on 12th March 1976; this is the date that Lake District Calvert Trust was first registered as a charity. The Calvert Trust is the inspiration of John Fryer-Spedding, whose vision was to enable people with disabilities to benefit from outdoor activities in the countryside.

Charity Fundraising & Volunteering | 2009 – Present

  • Organised and participated in multiple fundraising events supporting healthcare charities and cystic fibrosis initiatives.
  • Helped raise £35,941 through community events, endurance challenges, and fundraising campaigns.
  • Supported charities including CF Care, Leeds Hospital Charity, Ward J6, and the Puffin Appeal.

Trussell Trussell Volunteer (Dec 2023 - Mar 2025)

Warehouse volunteers with the Trussell Trust help sort, weigh, and store donated food. This helps ensure that food is used in a timely manner.

Affiliations

  • Baking
  • Skiiing
  • Horse Riding

Certification

2INSPIRE Leadership Programme (01/2016-12/2016)

Highest overall achiever on the course. Developing confidence, communication and listening skills with the longer term aim to improve as a leader.

Timeline

Accounts Receivables & Office Administration

Scandic Foods
2022.04 - 2026.03

Career Break

None
2019.02 - 2022.03

Human Resources Administrator

Asda
2017.04 - 2019.01

General Manager

Arc Inspirations
2016.03 - 2017.03

Deputy General Manager

Arc Inspirations
2014.01 - 2016.02

Bachelor of Arts - Business & Management

Leeds Metropolitan University
2008.09 - 2011.06

A-Levels -

Westfield School
2005.09 - 2007.06

GCSEs - GCSEs

Westfield School
2003.09 - 2005.06

AAT Level 2 - Accountancy

Kaplan

AAT Level 3 - Accountancy

Kaplan
Jessica Heard