Jessica Heard
Wetherby,West Yorkshire
Summary
Detail-oriented professional with strong communication skills and AAT Level 2 certification. Possesses comprehensive knowledge of Xero accounting software. Committed to precision and collaboration, aiming to contribute effectively in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Accounts Receivables & Office Administration
Scandic Foods
Stocksfield, Northumberland
04.2022 - 03.2026
- Contacted customers regarding overdue payments, ensuring timely follow-up and resolution.
- Balanced accounts in Xero, maintaining accurate and up-to-date financial records.
- Processed sales invoices and credit notes using Xero.
- Supported month-end reporting by compiling financial summaries and reconciling accounts.
- Entered and updated sales and financial data in company systems.
- Carried out data entry for stock control to ensure accurate product quantities.
- Aided technical staff by providing traceability and supplier details.
Human Resources Administrator
Asda
Leeds, West Yorkshire
04.2017 - 01.2019
- Managed processing of statutory sick pay and maternity pay, ensuring compliance and accuracy.
- Streamlined payroll exception management, ensuring timely and accurate colleague remuneration.
- Coordinated urgent payroll corrections and rapid payment requests to maintain payment integrity.
- Supported urgent payroll corrections by reviewing and processing requests.
General Manager
Arc Inspirations
Leeds, West Yorkshire
03.2016 - 03.2017
- Managed a team of 40 staff members to enhance operational efficiency.
- Oversaw budget planning and forecasting activities for sales and wages.
- Ensured compliance with health and safety regulations and food hygiene standards.
Deputy General Manager
Arc Inspirations
Leeds, West Yorkshire
01.2014 - 02.2016
- Led initiatives to maximise customer experience, fostering loyalty and satisfaction.
- Supported daily operations to ensure site profitability.
- Motivated staff in a fast-paced environment to maintain high morale and performance.
- Coached junior management to enhance leadership skills and team effectiveness.
- Supported junior management through coaching and development initiatives.
- Facilitated team training on service and product knowledge.
- Conducted weekly stock audits to ensure inventory accuracy.
Education
AAT Level 3 - Accountancy
Kaplan
Leeds08-2026
AAT Level 2 - Accountancy
Kaplan
Leeds06-2025
Bachelor of Arts - Business & Management
Leeds Metropolitan University
Leeds06-2011
Skills
- Xero Certified
- Attention to detail
- Communication skills
- Team building
- Calm under pressure
Accomplishments
Calvert Trust Kielder Trustee (Mar 2023 - Present)
Provide governance and strategic oversight for a charity delivering accessible outdoor experiences for people with disabilities.
Charity Fundraising & Volunteering | 2009 – Present
- Organised and participated in multiple fundraising events supporting healthcare charities and cystic fibrosis initiatives.
- Helped raise £35,941 through community events, endurance challenges, and fundraising campaigns.
- Supported charities including CF Care, Leeds Hospital Charity, Ward J6 St James Hospital, and the Puffin Appeal.
Trussell Trussell Volunteer (Dec 2023 - Mar 2025)
Warehouse volunteers with the Trussell Trust help sort, weigh, and store donated food. This helps ensure that food is used in a timely manner.
Affiliations
- Baking, Skiing, Horse Riding
Timeline
Accounts Receivables & Office Administration
Scandic Foods
04.2022 - 03.2026
Human Resources Administrator
Asda
04.2017 - 01.2019
General Manager
Arc Inspirations
03.2016 - 03.2017
Deputy General Manager
Arc Inspirations
01.2014 - 02.2016
AAT Level 3 - Accountancy
Kaplan
AAT Level 2 - Accountancy
Kaplan
Bachelor of Arts - Business & Management
Leeds Metropolitan University