Jessica Halford
Burbage,Leicestershire
Summary
A conscientious, professional worker and fast learner with service, retail, and hospitality currently seeking new opportunities. Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of new role.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Sales assistant
Connor's Bakery
Hinckley, Leicestershire
2019.08 - Current
- Prepared and served customer orders, including bread, cakes, and filled cobs.
- Cleaned and prepped shop for next day operations in compliance with health regulations.
- Demonstrated strong teamwork skills to contribute effectively in dynamic environments.
- Utilised multitasking and organisational abilities to enhance customer service efficiency.
- Managed daily cash handling to ensure accurate transactions.
Team leader
Cineworld Cinema
Hinckley, Leicestershire
2015.11 - 2019.08
- Independently opened and closed the building, ensuring readiness and safety of cinema operations.
- Led a team in executing daily tasks to maintain presentation and hospitality standards.
- Handled customer complaints effectively, including de-escalating heated situations.
- Managed cash handling during shifts and completed accurate end-of-night cash ups.
Barista
Costa Coffee
Hinckley, Leicestershire
2013.03 - 2015.11
- Maintained cleanliness and tidiness of café throughout operational hours.
- Thrived in a fast-paced environment, consistently performing under pressure.
- Collaborated effectively with team members, ensuring ongoing support and motivation.
- Demonstrated friendly demeanour and positive attitude towards customers.
- Exhibited extensive knowledge of coffee blends to enhance customer experience.
- Provided personalised beverage recommendations to strengthen customer rapport.
Shop assistant
Dunelm Mill
Hinckley, Leicestershire
2013.02 - 2013.03
- Organised shop floor operations to enhance efficiency.
- Assisted customers with inquiries to improve service quality.
- Facilitated unloading and storage of deliveries to maintain inventory readiness.
- Promoted special offers for better customer engagement.
- Enhanced customer service by assisting shoppers in product selection.
Waitress
Sketchley Grange Hotel
Burbage, Leicestershire
2010.08 - 2012.04
- Increased sales revenue by providing recommendations on specials and seasonal offerings.
- Enhanced guest satisfaction through prompt and attentive service.
- Maintained a clean and organised dining area to ensure customer comfort.
- Showcased extensive menu knowledge to assist customer decision making.
- Managed table settings to improve overall dining experience.
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere.
- Arranged tables for wedding receptions, ensuring meticulous setup.
Education
NVQ Level 2 - Beauty Therapy
North Warwickshire and Hinckley College
Nuneaton, Warwickshire 2010.09 - 2011.07
GCSEs - Grade B-C, including Art and Science
John Cleveland College
Hinckley, Leicestershire 2008.09 - 2010.07
Skills
- Experienced skills in team management
- Outstanding customer service
- Superb time management
- Successful up-selling
- Strong empathy
- Effective listening
- Positive attitude
- Outgoing and enthusiastic
- Till and cash handling
- Confident communicator
- Attention to Detail
Affiliations
- I love art, crafting and being creative with new things.
- I have a passion for photography and desire to follow that passion into a career. I created a photography page on Instagram as a small portfolio @jl94photography
Timeline
Sales assistant
Connor's Bakery
2019.08 - Current
Team leader
Cineworld Cinema
2015.11 - 2019.08
Barista
Costa Coffee
2013.03 - 2015.11
Shop assistant
Dunelm Mill
2013.02 - 2013.03
NVQ Level 2 - Beauty Therapy
North Warwickshire and Hinckley College
2010.09 - 2011.07
Waitress
Sketchley Grange Hotel
2010.08 - 2012.04
GCSEs - Grade B-C, including Art and Science
John Cleveland College
2008.09 - 2010.07