Jessica Greening
Birmingham,West Midlands
Summary
Experienced claim handler with a strong history of fostering positive client relationships and effectively managing caseloads. Demonstrates quick retention of information and a deep understanding of legal frameworks. Proven ability to perform under pressure and achieve desired results. Committed to leveraging skills for career advancement and contributing to successful outcomes.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
Claim handler
AXA
BIRMINGHAM
2024.01 - Current
- Process broker-specific claims from initial notification through to settlement within specialised team.
- Maintain claim files including myallocation, post, and administration duties.
- Manage mailbox and prioritise urgent cases including litigation threats.
- Handle telephone enquiries relating to first notification of loss and ongoing claims.
- Support clients and suppliers by providing clear updates and maintaining positive relationships.
- Negotiate costs with clients and third parties regarding personal belongings, loss of use, and solicitors fees.
- Stay informed of insurance regulations to ensure compliance with policy guidelines.
- Interpret policy wordings accurately for claim handling.
- Respond promptly to queries regarding claim status or concerns.
- Balance telephone enquiries with administrative responsibilities within set timeframes.
Manager
Laser Quest
Birmingham, West Midlands
2021.05 - 2024.01
- Manager with key holder duties at Laser Quest Birmingham.
- Assisted in delegating tasks to boost productivity while providing direct support to clients and colleagues
- Aided in staff training to elevate customer service standards.
- Communicated with customers and suppliers via email, phone, social media, and face-to-face interactions.
- Led recruitment and training strategies to foster a cohesive team environment.
- Handled administrative tasks such as record-keeping, cashing up, and scheduling.
- Ensured all business operations adhered to professional standards and legal requirements.
- Contributed to maintaining workflow efficiency by adhering to set timelines.
Front of House Team Member
Sea Queen
Birmingham, West Midlands
2018.09 - 2021.04
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Answered external telephone calls, managing orders and resolving complaints.
- Trained new team members in customer service protocols.
- Delivered professional service while multitasking efficiently.
- Processed payments promptly to reduce customer waiting times.
- Built rapport with regular patrons to establish loyalty.
Waitress, Host and Bartender
Smokey Barrels
Birmingham, West Midlands
2018.02 - 2018.09
- Ensured brand consistency by maintaining professional personal appearance.
- Processed customer payments accurately using EPOS systems and verified till balance at shift end.
- Provided attentive service in a fast-paced restaurant setting.
- Responded to guest requests while demonstrating comprehensive product knowledge to offer tailored recommendations.
- Handled telephone enquiries courteously and efficiently, managing reservation details precisely.
- Adapted to changing situations swiftly, maintaining performance under pressure.
- Suggested product options to customers to support upselling and enhance sales.
Education
LLM LPC (Masters of Law with LPC) - Law
Birmingham City University
Birmingham 2020.09 - 2022.08
Bachelor of Law - Law
Birmingham City University
Birmingham 2017.09 - 2020.08
A-Levels - Sociology and Religious Studies
Halesowen College
Halesowen 2015.09 - 2017.01
Level 3 Subsidiary Diploma - Law
Halesowen College
Halesowen 2015.09 - 2017.08
GCSEs - GSCE Math, GCSE Math Statistic's, GCSE English, GCSE English Literature, GCSE Science, GCSE Additional Science, GCSE Religious Studies, GCSE I.C.T, GCSE History, GCSE Geography, GCSE French
Bartley Green School
Birmingham 2010.09 - 2015.08
Skills
- Effective communication
- Research proficiency
- Conflict resolution and problem solving
- Customer engagement and team leadership
- Social media managing
- Quick information retention
- Understanding of legal frameworks
- Resilience under pressure
LANGUAGES
English
Fluent
HOBBIES
Socializing, Travelling and being adventurous
References
References available upon request.
Timeline
Claim handler
AXA
2024.01 - Current
Manager
Laser Quest
2021.05 - 2024.01
LLM LPC (Masters of Law with LPC) - Law
Birmingham City University
2020.09 - 2022.08
Front of House Team Member
Sea Queen
2018.09 - 2021.04
Waitress, Host and Bartender
Smokey Barrels
2018.02 - 2018.09
Bachelor of Law - Law
Birmingham City University
2017.09 - 2020.08
A-Levels - Sociology and Religious Studies
Halesowen College
2015.09 - 2017.01
Level 3 Subsidiary Diploma - Law
Halesowen College
2015.09 - 2017.08
GCSEs - GSCE Math, GCSE Math Statistic's, GCSE English, GCSE English Literature, GCSE Science, GCSE Additional Science, GCSE Religious Studies, GCSE I.C.T, GCSE History, GCSE Geography, GCSE French
Bartley Green School
2010.09 - 2015.08