Rachael Deal
Herne Bay,Kent
Summary
Accomplished professional with extensive expertise in claims handling and customer communication, adept at policy interpretation and problem-solving. Demonstrates proficiency in process rollout, UAT testing, and face-to-face training delivery, with a strong focus on fraud awareness and documentation accuracy. Skilled in cross-team collaboration, professional empathy, and tactful assertiveness, providing exceptional policyholder advisement and claim investigation techniques. Committed to maintaining productivity and organisation while exhibiting resilience in stressful situations. Experienced in claims auditing, processing, and decision-making competence, aiming to leverage these skills for continued success in the insurance industry.
Astute Claims Handler achieving fair customer outcomes through focused claims handling, processing and resolution. Organised and methodical to manage high-volume caseloads within target settlement timeframes. Meticulous and accurate in documentation for reliable reference.
Experienced professional with focus on claims handling and customer service. Skilled in resolving claims efficiently and ensuring customer satisfaction through thorough investigation and communication. Proven ability to manage complex cases and deliver timely outcomes.
Driven professional with knack for problem-solving, seeking to excel as Claims Handler. Combining strong analytical abilities with excellent communication skills to manage and resolve claims effectively. Committed to delivering exceptional service and contributing to successful claim outcomes.
Overview
28
28
years of professional experience
Work history
Claim Handler
Markerstudy Insurance
Whitstable
2022.07 - 2026.02
- Efficiently managed correspondence with claimants, ensuring accurate coverage verification and high service standards.
- Evaluated claims against policy terms, produced detailed investigation reports and maintained full audit trails.
- Collaborated with peers to resolve complex claims and ensure fair, compliant outcomes.
- Proactively gathered additional information from customers, improving claim accuracy and documentation.
- Adhered to strict fraud‑prevention and quality‑assurance procedures.
- Played an active role in the rollout of new processes across AD teams.
- Delivered face‑to‑face training sessions to support adoption of new workflows.
- Conducted research, testing, and UAT across multiple departments during process development.
- Acted as a key support contact during rollout phases, assisting departments with transition questions.
Office Administrator
Zoe Bee Beauty
Preston
2020.11 - 2022.05
- Optimised filing systems and ensured efficient office organisation.
- Coordinated office communications and prioritised daily tasks.
- Delivered excellent customer service to clients and visitors.
- Provided training for new staff on office policies, systems, and front‑of‑house duties.
Manager
Lunch Deals
Herne Bay
2007.01 - 2009.05
- Delivered friendly and efficient table service to customers.
- Oversaw daily operations and supported the smooth running of the establishment.
- Responsible for training new staff in customer service, procedures and daily tasks.
Trainee Dental Nurse
Whitstable Dental Practice
Whitstable
2007.01 - 2008.01
- Assisted dentists, prepared rooms, sterilised equipment, maintained patient records, and ensured patient comfort.
Steel Sales
Parkersteel
2006.04 - 2007.05
- Analysed project specifications, coordinated supply deliveries, and liaised with contractors.
Cashier
Moneyshop
2005.01 - 2007.03
- Processed transactions, maintained accuracy, supported customers and upheld compliance.
- Interacted regularly with suppliers ensuring timely deliveries.
- Assisted in training new staff members, enhancing departmental competency levels.
- Assisted in training new staff members, ensuring consistent service standards.
- Assisted in training new staff members for seamless integration into the team.
- Assisted in training new staff, promoting skill development.
Shepherd
Canterbury Cathedral
Canterbury
1998.04 - 2005.12
- Welcomed visitors, guided tours, handled payments, and supported cathedral operations.
- Assisted in training new staff, ensuring understanding of safety protocols and procedures.
- Assisted in training new staff members for smooth operations in record handling procedures.
- Assisted in training new staff members to ensure consistency in service.
Education
GCSE - A–C
St Anselm’s School
CanterburyHND - Social Care & Childcare (NVQ Level 3)
Canterbury College
CanterburySkills
- Claims handling
- Customer communication
- Policy interpretation
- Problem‑solving
- Process rollout & UAT testing
- Face‑to‑face training delivery
- Fraud awareness
- Documentation accuracy
- Cross‑team collaboration
- Professional empathy
- Tactful assertiveness
- Policyholder advisement
- Claim investigation technique
- Productivity and organisation
- Resilience in stressful situations
- Claims auditing
- Claims processing
- Decision-Making competence
Personal Information
- Title: Claim Handler
- Nationality: British
Timeline
Claim Handler
Markerstudy Insurance
2022.07 - 2026.02
Office Administrator
Zoe Bee Beauty
2020.11 - 2022.05
Manager
Lunch Deals
2007.01 - 2009.05
Trainee Dental Nurse
Whitstable Dental Practice
2007.01 - 2008.01
Steel Sales
Parkersteel
2006.04 - 2007.05
Cashier
Moneyshop
2005.01 - 2007.03
Shepherd
Canterbury Cathedral
1998.04 - 2005.12
HND - Social Care & Childcare (NVQ Level 3)
Canterbury College
GCSE - A–C
St Anselm’s School