Jessica Foster
Ipswich,Suffolk
Summary
Professional with extensive experience in customer support and complaint resolution in FCA-regulated environments. Proven ability to manage sensitive customer situations with empathetic communication and effective problem-solving skills. Skilled in CRM systems, Microsoft Office applications, and digital tools, ensuring high accuracy and attention to detail. Dedicated to improving customer satisfaction through innovative solutions and continuous professional development in customer relations management.
Overview
7
7
years of professional experience
Work history
Police Constable
Essex Police
Chelmsford, Essex
2021.08 - 2025.08
- Assisted in managing complex and sensitive enquiries to provide calm support in high-pressure situations.
- Built rapport with diverse individuals during stressful circumstances.
- Resolved issues while balancing empathy with policy and public service standards.
- Maintained accurate records and reports using internal systems.
- Handled competing priorities while ensuring service quality.
New Business Advisor
Towergate Insurance
Colchester
2019.09 - 2021.08
- Supported customers in navigating insurance products and addressing policy queries.
- Clarified product details and processes to enhance customer understanding.
- Managed customer issues and provided professional resolutions.
- Maintained accurate records within internal systems for effective tracking.
- Achieved service targets while working in a high-paced contact centre environment.
Customer Advisor
EE
Colchester
2018.08 - 2019.09
- Provided high-volume customer support for billing, account, and service queries
- Handled complaints and difficult conversations professionally
- Worked to KPIs and service standards in a fast-paced environment
Education
BA - Spanish Studies with a Modern Foreign Language
University of Essex
Colchester, Essex 09/2015 - 07/2019
A-Level - Spanish
The Sixth Form College
ColchesterA-Level - French
The Sixth Form College
ColchesterA-Level - English Literature & Language
The Sixth Form College
ColchesterSkills
- Customer support and complaint resolution
- Empathetic communication
- FCA-regulated environment experience
- Problem solving and case resolution
- Managing sensitive customer situations
- Working under pressure
- Accuracy and attention to detail
- CRM proficiency
- Microsoft Office applications
- Digital tools expertise
Languages
Spanish
Fluent
French
Intermediate
Portuguese
Elementary
Timeline
Police Constable
Essex Police
2021.08 - 2025.08
New Business Advisor
Towergate Insurance
2019.09 - 2021.08
Customer Advisor
EE
2018.08 - 2019.09
BA - Spanish Studies with a Modern Foreign Language
University of Essex
09/2015 - 07/2019
A-Level - Spanish
The Sixth Form College
A-Level - French
The Sixth Form College
A-Level - English Literature & Language
The Sixth Form College