Jessica Dunne
London,United Kingdoms
Summary
I am a passionate, productive and hardworking individual dedicated to providing quality service. With experience in admin for the training team, reception and hospitality customer service, I enjoy building both friendly and professional rapport with customers. I am a confident communicator, and a hardworking, supportive team member and have a very flexible approach to my work.
Overview
7
7
years of professional experience
31
31
years of post-secondary education
Work History
Training administrator
Workman LLP
London, United kingdoms
08.2022 - Current
- Assisted in planning, scheduling, and coordinating training sessions, workshops, and other learning events for employees.
- Managing logistics for training programs, including booking venues, preparing material and setting up meeting rooms.
- Administered training calendars, ensuring schedules were accurate and up to date.
- Handling registration and enrolments, tracking participant's attendance, and collecting delegate's feedback
- Communicating with trainers, facilitators, and participants to provide essential information and support.
- Maintained comprehensive training records, including attendance, completion status and certification documentation.
- Contributing to the development and distribution of training materials and recourses.
- Supported the evaluation of training programs by gathering feedback to improve future sessions.
- Assisting in the administration of online learning platforms (Workman Online) and learning management systems.
- Collaborating with HR and departmental managers to assess training needs and assist in creating development plans.
- Providing administrative support to the training team and liaising with HR on various projects
- Helped track training-related budgets and managed expense reports for initiatives.
- Stayed informed on industry trends and best practices in training and development.
- Contributed to process improvements within the training department to enhance efficiency.
- Ensured confidentiality and professionalism in handling sensitive information related to training activities.
Receptionist
Workman LLP
London, United Kingdoms
02.2019 - 08.2022
- Professionally welcome clients and guests upon arrival, directing them to the appropriate person or meeting room.
- Managed a busy switchboard, directing calls efficiently and professionally while handling complaints with a prompt and customer-focused approach, escalating issues when necessary.
- Coordinating meeting room schedules for staff.
- Maintaining meeting rooms, including scheduling, booking and ensuring their readiness for use.
- Oversaw the organisation and upkeep of the reception, mailroom and stationery supplies, ensuring a well-stocked and tidy workspace.
- Handled company car records, collecting and verifying car declaration forms, licenses, insurance, and MOT details, and updating them both support services folder and Excel spreadsheets to ensure accurate record-keeping.
- Reviewed and updated employee contact details in Excel spreadsheets upon receiving the O2 bill.
- Performed other general administrative duties, including data entry and document management.
- Receiving and distributing mail, packages and deliveries.
- Efficiently managed inventory and stock levels of stationary supplies.
- Organized office raffles and contributed to employee engagement initiatives.
- Actively participated in the Wellbeing Team, coordinating office breakfasts and lunches to promote a positive work environment.
- Managed the hot-desking system, updating desk availability and function.
Bar supervisor
The Three Lords
London, United Kingdoms
10.2017 - 02.2019
- Handling cash payments from customers and clients
- Cleaning the beer lines/ managing the cellar area
- Monitoring stoke and submitting orders to the manager
- Dealing with complaints, issues or certain requests from customers during shift
- Closing the facilities as well as accounting for all the cash from two registers on night shifts
- Opening in the morning setting the bar and cash registers
- Managing and organizing reservations
- Provide friendly and efficient customer service
- Serving customers and making orders
- Maintaining a clean and tidy bar and seating areas
- Received fire awareness training
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Education
BTEC - Art and Design
Tower Hamlets College
London 09.2011 - 07.2013
BTEC - I.T / Business (level 3)
Haringey Sixth Form Centre
09.2010 - 07.2011
GCSEs - English
Bethnal Green Academy
London 09.2005 - 06.2010
GCSEs - English Literature
Bethnal Green Academy
London 09.2005 - 06.2010
GCSEs - Math’s
Bethnal Green Academy
London 09.2005 - 06.2010
BTEC - Science
Bethnal Green Academy
London 09.2005 - 06.2010
BTEC - IT
Bethnal Green Academy
London 09.2005 - 06.2010
GCSEs - Art
Bethnal Green Academy
London 09.2005 - 06.2010
Skills
- Positive attitude
- Self-motivation
- Time efficiency
- Time-management
- Effective communication
- Computer literacy
Affiliations
- As a big fan of anime and manga, I enjoy volunreering at my friend's art table at conventions. i help organise the booth, manage art stock, engage with attendees, and handle sales. its a fun, dynamic eperience where i get to socialise with fellow art lovers and immerse myself in the community.
- I play Dungeons And Dragons Weekly with a group of friends, where we collaborate to achieve character objectives, develop out charters, and test our skills in an ever-evolving adventure.
Timeline
Training administrator
Workman LLP
08.2022 - Current
Receptionist
Workman LLP
02.2019 - 08.2022
Bar supervisor
The Three Lords
10.2017 - 02.2019
BTEC - Art and Design
Tower Hamlets College
09.2011 - 07.2013
BTEC - I.T / Business (level 3)
Haringey Sixth Form Centre
09.2010 - 07.2011
GCSEs - English
Bethnal Green Academy
09.2005 - 06.2010
GCSEs - English Literature
Bethnal Green Academy
09.2005 - 06.2010
GCSEs - Math’s
Bethnal Green Academy
09.2005 - 06.2010
BTEC - Science
Bethnal Green Academy
09.2005 - 06.2010
BTEC - IT
Bethnal Green Academy
09.2005 - 06.2010
GCSEs - Art
Bethnal Green Academy
09.2005 - 06.2010
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