Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charlotte Miranda James

Leith

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

11
11
years of professional experience

Work History

Placement Student - assistant property manager

Workman LLP
Glasgow, Glasgow
07.2024 - Current
  • Carried out property inspections for maintaining a high standard of cleanliness and repair.
  • Coordinated repair work, minimising disruption to tenants.
  • Increased tenant satisfaction by addressing and resolving complaints promptly.
  • Prepared detailed financial reports for property owners on a monthly basis.
  • Streamlined administrative processes, improving efficiency within the office environment.
  • Collaborated with clients, solicitors and surveyors to progress property sales.

Sales Assistant

Pandora A/S
Edinburgh
09.2022 - Current
  • Greet and engage every client in a welcoming manner
  • Achieve and exceed sales goals utilising Pandora's specialised selling model and product knowledge
  • Display personal accountability in achieving and exceeding sales and KPI targets
  • Cultivating a solid customer/client base through customer engagement and building relationships.

Duty manager

The Buccleuch and Queensberry Arms Hotel
Thornhill, Dumfries and Galloway
02.2021 - 07.2022
  • Oversaw emergency procedures and administered first aid.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Met health and safety guidelines to maintain compliant working environments.
  • Handled guest complaints to protect brand reputation.

Head of Concierge

Tignes Altitude Letting Agency
Tignes, France
01.2019 - 01.2021
  • Greeting clients with keys upon their arrival.
  • Designated emergency contact to each client throughout the duration of their stay.
  • Office administration - writing inventories for each apartment/chalet.
  • Working closely with local services including ski schools and rental shops to ensure client peace of mind.
  • Answered and transferred calls to designated recipients.
  • Composed and submitted incident and activity reports to manager.

Intern, Editorial Assistant

I-M Intelligent Magazine
10.2019 - 12.2019
  • Planning and organising projects
  • Proof-reading and fact checking articles
  • Liaising with authors, marketing staff, designers and printers
  • Interviewing contributors
  • Extracted data from campaigns to determine strategies for increasing product value.

Sales Assistant

The Moniaive Chocolatiers
07.2014 - 02.2017
  • Packaging and production of chocolates
  • Customer care, advice and sales
  • Administration/ Office work.

Education

Edinburgh Napier University
Edinburgh

Skills

  • Customer assistance
  • Enthusiastic communicator
  • Active selling
  • Excellent timekeeping
  • Product demonstrations
  • Brand awareness
  • Money handling
  • Results driven

Languages

English
Native
French
Fluent

Timeline

Placement Student - assistant property manager

Workman LLP
07.2024 - Current

Sales Assistant

Pandora A/S
09.2022 - Current

Duty manager

The Buccleuch and Queensberry Arms Hotel
02.2021 - 07.2022

Intern, Editorial Assistant

I-M Intelligent Magazine
10.2019 - 12.2019

Head of Concierge

Tignes Altitude Letting Agency
01.2019 - 01.2021

Sales Assistant

The Moniaive Chocolatiers
07.2014 - 02.2017

Edinburgh Napier University

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Charlotte Miranda James