Jessica Coldwell
Manchester,Greater Manchester
Summary
Experienced professional focused on enhancing customer satisfaction and operational efficiency. Skilled in team leadership, inventory management, and implementing process improvements to drive sales and profitability. Committed to fostering positive work environment and ensuring seamless daily operations. Throughout each role I have been in, I have maintained a friendly and energetic disposition that has welcomed customers and ensured that the customer experience is held in the highest regard.
Overview
7
7
years of professional experience
Work history
Shift Running Floor Manager
McDonald's
Derby, Derbyshire
11.2017 - 09.2024
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Motivated and led team members to consistently exceed store sales targets.
- Managed team of 20 employees, providing ongoing training and guidance to maximise potential.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Enforced service standards to maintain establishment reputation for excellence.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
Server
Wagamama
Derby, Derbyshire
01.2020 - 08.2021
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
Server
Nando's
Derby, Derbyshire
06.2019 - 11.2019
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Cleaned and set tables quickly to minimise time between reservations.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
Education
Bachelor of Arts - Social Work
Manchester Metropolitan University
Manchester 09.2024 -
Diploma of Higher Education - Social Work
University of Derby
Derby 09.2023 - 08.2024
GCSEs -
Saint Benedict, A Catholic Voluntary Academy
Derby 09.2011 - 06.2017
Skills
- Customer Complaint Resolution
- Relationship Management
- POS Systems
- Conflict Resolution
- Special dietary requirements
- Interpersonal skills
- Upbeat, outgoing and positive
- Guest rapport
- Highly responsible and reliable
- Efficient under pressure
- Customer Server Expertise
- Table service
Timeline
Bachelor of Arts - Social Work
Manchester Metropolitan University
09.2024 -
Diploma of Higher Education - Social Work
University of Derby
09.2023 - 08.2024
Server
Wagamama
01.2020 - 08.2021
Server
Nando's
06.2019 - 11.2019
Shift Running Floor Manager
McDonald's
11.2017 - 09.2024
GCSEs -
Saint Benedict, A Catholic Voluntary Academy
09.2011 - 06.2017
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