Mohsin Ali

Shift Running Floor Manager

Staines High Street McDonald's

01.2021 - Current

Lead and coordinate store operations during shifts, ensuring compliance with health & safety, food safety, and legal standards (e.g. DPSC checks, temperature controls, oil quality testing).
Manage staffing levels through effective labour scheduling, running breaks, and reallocating staff during peak and quiet periods to optimise performance and labour costs.
Oversee stock management, including receiving deliveries, verifying invoices, monitoring temperature requirements, and ensuring accurate product tracking to support food safety compliance.
Conduct weekly and daily inventory counts, and recording deviations against system records, and report figures for cost and performance analysis.
Perform closing duties: reconcile and deposit cash, complete safe counts and floats, record daily waste, complete system resets, and set up business operations for the following day.
Consistently achieved and exceeded key performance indicators (KPIs), including R2P (receipt-to-product) times below 90 seconds on closing shifts, with a personal record of 67 seconds; delivery partner wait times averaging 3.3 minutes.
Resolve customer complaints and implement “make it right” protocols, maintaining brand standards and protecting customer loyalty.
Coordinate planned maintenance and calibrations of kitchen equipment, reducing breakdowns and lowering repair costs through preventative maintenance.
Manage Deliveroo partner refund processes, ensuring accurate and fair resolution.
Supervise, coach, and train over 20 staff members, including developing 6–7 crew trainers, to improve team performance, leadership capability, and service standards.

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