Jessica Casey
Coventry,West Midlands
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
6
years of professional experience
Work History
Sales assistant/Smileguide
Smile Direct Club
Travelling
09.2021 - 12.2023
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
Dental nurse
Longfellow Road Dental
Coventry
04.2019 - 09.2021
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Arranged appointments using online booking system.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Provided excellent patient care from arrival to treatment completion.
Shop manager
Cancer Research UK
Royal Leamington Spa, Warwickshire
08.2017 - 03.2019
- Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
- Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
- Enforced periodic stock-takes, verifying records against physical goods to resolve errors.
- Led team members in establishing standards of first-class customer service.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Education
Diploma of Higher Education - Dental Nursing
City and Guilds
Coventry 04.2019 -
GCSEs - 11 GCSE's including Maths and English
Bluecoats Secondary School
Coventry /2009 - 09.2014
Skills
- After-sales care
- Brand awareness
- Consultative selling
- Outstanding customer service
- Confident communicator
- Results-orientated
- Results driven
Timeline
Sales assistant/Smileguide
Smile Direct Club
09.2021 - 12.2023
Dental nurse
Longfellow Road Dental
04.2019 - 09.2021
Diploma of Higher Education - Dental Nursing
City and Guilds
04.2019 -
Shop manager
Cancer Research UK
08.2017 - 03.2019
GCSEs - 11 GCSE's including Maths and English
Bluecoats Secondary School
/2009 - 09.2014
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