Jessica Campbell
Grimsby
Summary
Skilled administrator with experience planning and coordinating stakeholders and resources. Proficient in the use of Microsoft Office and other job management software systems. Demonstrates excellent communication and problem-solving skills, with a strong ability to work both individually and as part of a team. Ability to work efficiently under pressure, whilst committed to delivering timely results and high standards of quality and professionalism.
Overview
5
5
years of professional experience
Work history
Regional Allocator
Fusion CLC
Caistor
2025.04 - Current
- Allocate and schedule jobs to field engineers based on location, skills, availability and priority
- Liaise with engineers throughout the day to monitor progress, communicate job changes and resolve scheduling issues
- Monitor workloads and adjust workloads accordingly for any emergency requests
- Ensure accurate job records and any scheduling information is maintained within job management software
- Plan engineer routes to ensure maximum productivity, reduce travel time and ensure cost effective service delivery through identifying opportunities to improve scheduling efficiency to help reduce operational costs
- Work closely with the helpdesk, management and engineering teams to achieve service level agreements (SLA) and ensure customer satisfaction
- Ensure all annual gas services are booked within the required timescale to meet contractual and legal compliance requirements
- Provide Helpdesk support by handling inbound and outbound customer calls, assisting with any customer requests or queries and escalating issues where appropriate to ensure prompt resolution
- Liaise with customers to provide updates on job status, appointment times and engineer attendance
- Raise and process purchase orders accurately and in a timely manner, ensuring costs are approved, recorded correctly and allocated to the appropriate contractor
Service Administrator
Sylvester Keal
Grimsby
2024.01 - 2025.03
- Solely managing all annual PMV gas and electrical safety checks, by ensuring gas certification remains in date
- Quoting customers for their annual PMV servicing, as well as ensuring all PMV's are booked and arranged well in advance of their expiry dates to ensure compliance with gas regulations
- Working closely with the engineering team to coordinate annual PMV servicing, ensuring all customer concerns and equipment issues are addressed
- Managing PMV CP42/ CP17 gas and electrical certification through correctly filing the paperwork and ensuring the customer receives all relevant documentation, to keep in line with current gas regulations
- Managing the progression of PMV service cases by issuing all necessary job sheets and documentation to the customers, while promptly generating quotes for any required parts
- Updating next service dates as well as asset information
- Managing F-Gas documentation and paperwork, ensuring accurate refrigerant records are maintained. Maintaining records of equipment subject to F-Gas regulations and scheduling annual servicing to ensure full compliance with legislations
- Managing contract renewals, as well as creating and pricing new contracts for potential customers, ensuring renewals are sent to the customer well in advance of their contract expiry date
- Experience with tenders and tender writing, including tendering for the annual PMV servicing at three separate Academy Trusts
Business Administrator Apprentice
Sylvester Keal
Grimsby
2022.07 - 2023.12
- Supporting the service desk with customer enquiries and service calls
- Raising and allocating breakdown jobs
- Liaising with engineers to ensure jobs are carried out efficiently and effectively, as well as working with engineers to solve any queries or requirements needed to successfully carry out a job
- Working with stakeholders to ensure customer expectations are met and breakdowns are resolved as quickly as possible
- Working closely with the Service Director to ensure CP42/ CP17 gas certificates and all annual servicing is managed and kept up to date
- Data base management including asset updates, such as next service dates, energy types and notable information such as the appliance condition, age and remaining lifespan
- Decommissioning of assets which are no longer on site
Front of House
Jug and Bottle
Holton Le Clay, Grimsby
2021.08 - 2022.06
- Welcoming guests and showing them to a table
- Providing exceptional service and ensuring guests' needs were met for an enjoyable meal
- Efficiently clearing plates, cutlery, and empty glasses once guests had finished, ensuring a clean and tidy dining environment
- Taking desert and drink orders
- Cleaning and resetting tables ready for the next guests arrival
- Other duties included general tidiness and making sure the restaurant was a clean and welcoming environment
Education
A Levels - Law, English Language, Geography
Franklin College
Grimsby 09/2020 - 06/2022
NVQ Level 3 - Business Administration Qualification
Avant Skills Academy
Grimsby 07/2022 - 12/2023
GCSE's - English Literature, English Language, Maths, Science, Geography, History & Art
King Edward VI Grammar
Louth 09/2015 - 03/2020
Skills
Excellent communication skills
Excellent organisation and attention to detail
Proficient in all Microsoft Office applications
Experienced with job management software
Problem solving skills
Confident with resource planning and evaluation to manage multiple priorities
Ability to work individually or as part of a team
Ability to work in a timely manner as well as under pressure
Timeline
Regional Allocator
Fusion CLC
2025.04 - Current
Service Administrator
Sylvester Keal
2024.01 - 2025.03
Business Administrator Apprentice
Sylvester Keal
2022.07 - 2023.12
Front of House
Jug and Bottle
2021.08 - 2022.06
A Levels - Law, English Language, Geography
Franklin College
09/2020 - 06/2022
NVQ Level 3 - Business Administration Qualification
Avant Skills Academy
07/2022 - 12/2023
GCSE's - English Literature, English Language, Maths, Science, Geography, History & Art
King Edward VI Grammar
09/2015 - 03/2020