Jess Mitchell
Edinburgh
Summary
Proficient in educational practice and positive reinforcement strategies, driving student engagement and improved learning outcomes. Seeking a Primary Teacher position to inspire young learners through innovative lesson planning and effective classroom management. Committed to creating a nurturing environment that supports both academic and personal development. Strong advocate for continuous improvement in educational practices.
Overview
10
10
years of professional experience
Work history
Front of House Staff
Dublin Street Social
Edinburgh
05.2025 - Current
- Build rapport with patrons for improved customer experience.
- Work collaboratively within a team to ensure smooth operation during peak hours.
- Provide menu suggestions based on knowledge of popular items.
- Deliver exceptional customer service, resulting in repeat business.
- Prepare cocktails, draughts, and mixed drinks to meet customer tastes.
- Demonstrate professionalism and patience whilst dealing with difficult customers.
- Increase upselling success rate by learning about various drink profiles and preferences.
- Assist in stock control, reducing waste and ensuring the availability of supplies.
Short Term Property Manager
Self Employed
Edinburgh
09.2023 - 09.2025
- In this role, I manage the daily operations of a high-end Airbnb property, in Edinburgh New Town.
- I oversee guest bookings, communication, and logistics.
- Ensuring the highest standards are maintained while also providing first class customer service.
- Additionally, I coordinate cleaning schedules, property maintenance, and ensure safety standards are met.
- In this role, I demonstrate self-discipline and strong time management skills while balancing various responsibilities.
Assistant Manager
The Foxes of Edinburgh
Edinburgh
09.2022 - 09.2024
- I was the assistant manager of a bustling Bar and Cafe in Edinburgh's New Town until September 2024; taking a step back at this point to travel.
- Upon my return, I have worked Ad-Hoc shifts to aid the manager when the need arises.
- I oversaw multiple staff members at once, ensuring an excellent standard of service even in high-stress situations.
- Additionally, I completed stock checks and placed orders to ensure we were always ready for service.
- In this role, I communicated effectively with all members of staff, which allowed for cohesion between all departments.
- I am a highly skilled mixologist and barista who worked to fulfil every customer order accurately and efficiently with friendly customer service at all times.
- When starting in this role, I was hired as a team member with limited experience in the industry, however, over my time in this job, I have acquired so much knowledge and experience that I was promoted to assistant manager.
- Since taking the role in April 2023, I was trusted to handle cash in the till, cash up at the end of shift, and lock up the building.
- I also took on additional responsibility as stand in for the General Manager when she was unavailable.
- Doing this, I have been the port of call when issues arose, I created rotas and handled stock orders during this time.
- I was, and still am, dedicated to leading a close-knit team to deliver exceptional service.
Aftershool Club Worker
DASH
Aberdeen
07.2021 - 09.2022
- Over the summer, I worked at my local after school club for the duration of the summer holidays.
- I ensured the nutritional, emotional and social needs of approximately 20 children daily by using age appropriate communication, providing compassionate support when needed, exercising self-control and patience and ensuring sure I was familiar with the needs of each individual child.
F&B staff
IHG Hotels and Resorts
Edinburgh
11.2021 - 02.2022
- I worked at The Intercontinental Edinburgh, The George hotel both in the restaurant and in the coffee shop (Burr&Co).
- I worked a range of events varying from breakfast and dinner service to serving at weddings.
- I had a range of responsibilities such as taking orders, giving accurate information on both breakfast and dinner menus, making specialty cocktails and ensuring the upkeep of the IHG name and reputation.
Babysitter
Aberdeenshire
07.2015 - 09.2020
- I occasionally babysit two girls.
- While in my care, I play games with, read with, and attend to all of their needs.
- I carefully follow the parent's instructions to ensure they are safe and feel at ease in my care.
Peer Reader
Aberdeen
08.2018 - 07.2020
- In the role of a Peer Reader, I enabled younger students to develop and improve their reading skills, vocabulary and confidence.
- In order to achieve this, I spent an hour every week with each pupil pair reading, talking about the text and ensuring their overall comprehension of both the text as a whole, and individual words.
Peer Mentor
Johnshaven
08.2017 - 07.2020
- As a peer mentor, I organised fun and engaging activities for pupils, I provided a non-judgemental and safe environment for other students to discuss any issues they were facing, I provided support and advice to younger pupils who were struggling academically and, as part of a like-minded team, I was committed to reducing the amount of bullying within the school.
Tutor
Aberdeen
08.2019 - 03.2020
- I tutored a young boy on the lead up to a scholarship audition.
- I initially assessed what was required of him, and then came up with engaging ways for him to learn the material and feel confident in his abilities.
- I made sure to consistently check in with him and ensure he was understanding the tasks and not becoming overwhelmed.
Young Leader
Stonehaven
08.2016 - 03.2020
- I volunteered at my local guide group organising and supervising activities for around twenty-five girls.
- I helped to foster a safe and loving environment for the children.
- I practised patience, attention to detail and sometimes de-escalation between two or more children.
Barista
Pipers Coffee Shop
Aberdeen
08.2017 - 07.2018
- I worked as a Barista in a student run coffee shop on my school campus.
- I accurately memorised every menu item and created custom drinks.
- I fulfilled customer orders including hot and cold drinks, seasonal offerings, and food items.
- I provided friendly customer service and remained calm during periods of high volume.
Education
PGDE - Primary Teaching
University of Aberdeen
Aberdeen 08/2025 -
BA(Hons) - Drama
Queen Margaret University
09.2020 - 7 2024
Scottish Qualifications - 1 Advanced Higher, 6 Higher, and 8 National 5 Qualifications
Lathallan School
8 2012/2010 - 7 2020/2020
Glenbervie Primary School
4 2010/2010 - 7 2012/2012
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British school of Houston
08.2009 - 4 2010
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Banff School
08.2006 - 6 2009
Skills
- Pupil motivation
- Special needs accommodation
- Educational technology use
- Positive reinforcement usage
- Advanced pedagogy
- Public speaking
- Employee engagement techniques
- Constructive feedback
- Voice over work
- Memorisation proficiency
- Vocal modulation
- Creative thinking
Affiliations
- Running
- Tough Mudder
- Baking
- Barista
References
References available upon request.
Timeline
Front of House Staff
Dublin Street Social
05.2025 - Current
Short Term Property Manager
Self Employed
09.2023 - 09.2025
Assistant Manager
The Foxes of Edinburgh
09.2022 - 09.2024
F&B staff
IHG Hotels and Resorts
11.2021 - 02.2022
Aftershool Club Worker
DASH
07.2021 - 09.2022
BA(Hons) - Drama
Queen Margaret University
09.2020 - 7 2024
Tutor
08.2019 - 03.2020
Peer Reader
08.2018 - 07.2020
Peer Mentor
08.2017 - 07.2020
Barista
Pipers Coffee Shop
08.2017 - 07.2018
Young Leader
08.2016 - 03.2020
Babysitter
07.2015 - 09.2020
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British school of Houston
08.2009 - 4 2010
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Banff School
08.2006 - 6 2009
PGDE - Primary Teaching
University of Aberdeen
08/2025 -
Scottish Qualifications - 1 Advanced Higher, 6 Higher, and 8 National 5 Qualifications
Lathallan School
8 2012/2010 - 7 2020/2020
Glenbervie Primary School
4 2010/2010 - 7 2012/2012
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