Jess Kratschmar
Hove,East Sussex
Summary
I'm originally from South Africa and currently residing in the UK. I am currently an Account Manager, where I thrive on interacting with people and ensuring that their needs are met. I am dedicated to going above and beyond for my Clients, striving to always make them happy and feel heard. I am passionate about building strong relationships and delivering exceptional service. I have around 3 years experience in Client Relationship and Account Management and have been in the Background screening industry for around 2 and a half years. I'm very outgoing, friendly and love a good laugh.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Account Manager - Mid Market
Accurate UK
Brighton, Brighton and Hove
2021.10 - Current
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Delivered presentations to potential clients
- Collaborated with sales team for achieving shared objectives.
- Analysed client feedback to highlight areas in need of improvement.
- Established strong rapport with clients through regular communication.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Developed new strategies with a focus on customer retention.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Assured timely delivery of products and services to meet customer expectations.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Generated KPI reports to illustrate overall performance.
- Maximised client success, educating on financial and operational strategies to support account growth.
- Built rapport with new and existing customers.
Cluster Sales Coordinator
Radisson Hotel Group
Cape Town
2019.01 - 2020.08
- Completed administrative duties promptly and to meet company standards.
- Processed purchases and sales orders.
- Followed up on sales quotes and potential leads within target timeframes.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Handled inbound queries by phone, email and in person.
- Coordinated sales activities with effective communication between sales teams and clients.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Handled contract negotiation tasks for beneficial agreements.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Handled critical customer issues promptly, improving overall service quality.
- Managed logistics for sales events and trade shows.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Prepared and distributed sales reports for internal review and analysis.
- Assisted in planning trade shows to increase brand visibility.
- Served as first point of contact for customer queries, expertly handling inbound calls.
- Updated CRM systems with accurate customer information to enhance sales tracking.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of Radisson Hotel Group and new openings in various locations.
- Cluster consisted of 11 Hotels, 12 Key Account Managers and 1 Country Director of Sales.
Sales Coordinator
Radisson Blu Hotel & Residence
Cape Town
2017.03 - 2018.12
- Handled inbound queries by phone, email and in person.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Processed purchases and sales orders promptly.
- Completed administrative duties promptly and to meet company standards.
- On site inspections for prospective Clients.
- Input orders onto internal system to maintain updated sales records.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Prepared and distributed sales reports for internal review and analysis.
- Assisted in planning trade shows to increase brand visibility.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Served as first point of contact for customer queries, expertly handling inbound calls.
- Coordinated sales activities with effective communication between sales teams and clients.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Streamlined sales operations by implementing effective coordination techniques.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Prepared sales presentations.
- Coordinated travel (accommodation, transport and flight bookings) for Managers and Country Director.
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Education
Bachelors -
Fish Hoek High School
Cape Town 2010.01 - 2014.11
Certificate of Higher Education - Project Management
University of Cape Town
Cape Town 2016.01 - 2016.10
Skills
- Customer Service and relations
- Account management
- Database management
- Relationship-building and management
- Customer rapport
Timeline
Account Manager - Mid Market
Accurate UK
2021.10 - Current
Cluster Sales Coordinator
Radisson Hotel Group
2019.01 - 2020.08
Sales Coordinator
Radisson Blu Hotel & Residence
2017.03 - 2018.12
Certificate of Higher Education - Project Management
University of Cape Town
2016.01 - 2016.10
Bachelors -
Fish Hoek High School
2010.01 - 2014.11