Caitlin Oldale
Crewe,Cheshire East
Summary
Dynamic and results-driven professional with a strong foundation in team leadership and customer relations. Demonstrates a positive attitude and flexibility, excelling in high-pressure environments while maintaining calm and effective problem-solving skills. Adept at complaint management and upselling, leveraging confident communication to enhance customer service experiences. Committed to advancing sales techniques and fostering long-term client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Mid Market Account Manager
Radius Telematics
Crewe, Cheshire East
2024.08 - Current
- Executed daily duties with accuracy and efficiency.
- Achieved swift mastery of new skills, boosting productivity.
- Delivered tasks promptly within tight deadlines.
- Maintained professionalism and a helpful attitude in all interactions.
- Enhanced sales performance through comprehensive product knowledge.
- Provided after-sales support to improve customer experience.
- Consistently surpassed sales targets and monthly KPIs.
- Communicated effectively with customers via phone, online meetings, and interdepartmental collaborations.
Fuel Card Sales Executive
Radius Telematics
Crewe, Cheshire East
2024.02 - 2024.08
- Implemented robust CRM systems to enhance tracking of sales activities and client interactions.
- Established strong relationships with key industry players, expanding business reach.
- Maintained extensive product knowledge, facilitating informative customer interactions.
- Managed high call volumes with professionalism, ensuring exceptional customer service.
- Exceeded sales targets by diligently following up on leads.
- Converted cold leads and outbound calls into successful sales opportunities.
Sales Executive
All Weather Leisure
Shrewsbury, Shropshire
2023.05 - 2024.02
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Customised service offerings to accommodate consumer needs.
- Liaised with potential customers to determine needs and provide recommendations.
- Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine their needs and requirements.
- Studied competitors to develop innovative selling strategies.
- Advised customers on product range, price, delivery, warranties and product use.
Customer Service Advisor
Culina Group
Market Drayton, Shropshire
2022.04 - 2023.08
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Resolved customer queries over phone and by email.
- Input customer information, call notes and personal data onto internal database.
- Addressed customer service enquires quickly and accurately.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
Care Coordinator
Hands on Care
Tern Hill, Shrosphire
2022.02 - 2023.04
- Established strong working relationships with clients and key stakeholders, including commissioning teams, safeguarding teams and district nurses to ensure highest standards of service delivery.
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards.
- Managed care database, constantly entering, updating and verifying new and existing client information in Care Planner and PASS systems.
- Reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues.
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Assisted in additional needs of care, directing patients to third party providers, facilities and community resources.
- Administered schedule and rota coordination for care workers, utilising Care Planner.
- Started but not completed my Level 5 qualification in order to work towards being registered manager.
- Responded appropriately to allegations of abuse, guaranteeing safety of clients.
Education
GCSEs -
The Grove School
Market Drayton, SHRSkills
- Team leadership
- Positive attitude
- Flexible worker
- Customer relations
- Confident communicator
- Customer service
- Complaint management
- Sales techniques
- Problem-solving
- Calm under pressure
- Upselling
Certification
- First Aid certified
References
References available upon request.
Timeline
Mid Market Account Manager
Radius Telematics
2024.08 - Current
Fuel Card Sales Executive
Radius Telematics
2024.02 - 2024.08
Sales Executive
All Weather Leisure
2023.05 - 2024.02
Customer Service Advisor
Culina Group
2022.04 - 2023.08
Care Coordinator
Hands on Care
2022.02 - 2023.04
GCSEs -
The Grove School