Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Jade O'Connell

Hilgay,Norfolk

Summary

Dedicated professional with a strong aptitude for creativity and empathy towards customers, excelling in building customer rapport and maintaining professional composure. Demonstrates exceptional skills in food preparation and event setup, contributing effectively as a team player. Committed to maintaining a professional appearance while pursuing opportunities to enhance customer experiences and drive team success.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work history

Catering assistant

Aspens
Hilgay, Norfolk
04.2025 - Current
  • Followed recipes meticulously to maintain consistency in taste and quality.
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.
  • Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
  • Set up dining areas for special events, improving the overall ambiance.
  • Prepared service area and kitchen equipment as directed.
  • Loaded and unloaded silverware and dishes into and from dishwasher.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.

Bar staff member, Chef, Other

Carol Dodds
Hilgay, Norfolk
06.2018 - 07.2025
  • Ensured customer satisfaction by providing excellent service.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Prepared beverages, ensuring consistent quality.
  • Served customers to foster a friendly atmosphere.
  • Rotated stock regularly, reducing waste from expired products.
  • Managed bar inventory for efficient operation.
  • Checked identification to maintain legal compliance.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Assisted in training new staff, contributing to team efficiency.
  • Restocked bar efficiently during busy periods.
  • Made cocktails for customer enjoyment.
  • Handled cash transactions to ensure accurate accounting.
  • Increased footfall with engaging promotional strategies.
  • Helped organise special events at the bar.
  • Liaised with kitchen staff for seamless service delivery.
  • Adhered to health and safety regulations strictly.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleared counters and disposed of waste and broken glass.
  • Refused drinks service to guests without appropriate proof of age.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Reduced food waste to improve profitability.
  • Collaborated closely with suppliers, secured fresh ingredients daily.
  • Demonstrated proficiency in various cooking techniques, improved dish presentation.
  • Developed new recipes for a diverse culinary experience.
  • Led successful catering events provided excellent dining experiences for guests.
  • Improved customer satisfaction by creating innovative and appetising menu items.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Oversaw chefs, cooks and kitchen support staff to run smooth operation.
  • Developed menus for continuous use, events and promotions for different seasons.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

Bar staff member

MikeWoods
Tottenhill, Norfolk
03.2011 - 11.2011
  • Kept records of tabs accurately, avoiding monetary discrepancies.
  • Maintained professional knowledge about various drink recipes and offerings.
  • Prepared beverages, ensuring consistent quality.
  • Ensured customer satisfaction by providing excellent service.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Handled cash transactions to ensure accurate accounting.
  • Adhered to health and safety regulations strictly.

Sales assistant

Barker Brothers
Downham Market, Norfolk
07.2008 - 05.2009
  • Improved customer service by efficiently handling queries and complaints.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Collaborated effectively with team members to meet sales targets.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Learnt about new products quickly, providing comprehensive guidance to customers.

Education

National Diploma - Engineering

College of West Anglia, Kings Lynn
Kings Lynn, Norfolk
09.2008 - 07.2011

level 2 - Numeracy

NCH
Kings Lynn, Norfolk
/2007 - /2007

Level 2 - Literacy

NCH
Kings Lynn, Norfolk
/2007 - /2007

Level 2 - C.O.P.E

NCH
Kings Lynn, Norfolk
/2007 - /2007

Skills

  • Empathy towards customers
  • Aptitude for creativity
  • Professional composure
  • Maintaining professional appearance
  • Team player
  • Food preparation
  • Customer rapport
  • Event setup

Affiliations

  • Planning events to raise money for Charities
  • Reading
  • Family and Friend get togethers
  • Problem Solving/Riddles/Puzzles

Timeline

Catering assistant

Aspens
04.2025 - Current

Bar staff member, Chef, Other

Carol Dodds
06.2018 - 07.2025

Bar staff member

MikeWoods
03.2011 - 11.2011

National Diploma - Engineering

College of West Anglia, Kings Lynn
09.2008 - 07.2011

Sales assistant

Barker Brothers
07.2008 - 05.2009

level 2 - Numeracy

NCH
/2007 - /2007

Level 2 - Literacy

NCH
/2007 - /2007

Level 2 - C.O.P.E

NCH
/2007 - /2007

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Jade O'Connell