Jermane Frost Clarke
Kings Langley,United Kingdom
Summary
A seasoned professional within customer service, with expertise in time management, leadership, and supply chain understanding. Demonstrates proficiency in retail security measures, interpersonal excellence. Committed to ethical conduct and adept at complaint management and customer relations. Skilled in staff training and management, with a strong grasp of stock rotation and stock control.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Floor manager
Puttshack
Watford, Hertfordshire
2023.09 - 2026.04
- My time at Puttshack started as a bartender but it was my willingness to help in other departments that got me promoted to Venue Supervisor, then to floor manager. In 3 years.
- Managed opening and closing shifts, demonstrating strong time management and independent leadership.
- Oversaw staff during high-volume periods, resolving customer issues swiftly and maintaining service quality.
- Successfully coordinated team operations and leading goals for my team.
- Creating management goals, scheduling, organising and sales training for staff in need or beginners.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Oversaw staff performance reviews for improved productivity.
Bartender
Florist
2021.01 - 2023.07
- Progressed from barback to bartender, demonstrating initiative and the ability to learn new roles quickly.
- Provided excellent service in fast-paced environments while working flexible, varied schedules.
Account Manager
B.A.L.L Events and Promotions (Dejour campaign)
2020.01 - 2021.01
- Promoted from salesperson to account manager within five weeks.
- Trained new hires, managed sales teams, and liaised with clients.
- Developed leadership and remote coordination skills applicable to distributed teams.
- Led team meetings for efficient communication and project updates.
- Established strong rapport with clients through regular communication.
Senior Waiter
Shimlas Restaurant
2017.01 - 2020.01
- Promoted to senior staff within one year through strong performance and adaptability.
- Managed front-of-house operations, ensuring smooth communication between departments.
- Managed table settings for enhanced dining experience.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Maintained high standard of customer service by attentively taking orders and serving meals.
Customer Assistant/Training Buddy
Vue Cinema Watford
2014.01 - 2017.01
- Trained and supervised new employees, acting as a shift leader.
- Developed leadership, mentoring, and customer support skills in a high-volume service environment.
Education
Creative Writing
West Herts Collage
A Levels - Drama, Media, Graphics BTEC
St Michael’s Catholic High School
2014.01 - 2016.01
GCSEs -
St Michael’s Catholic High School
2008.01 - 2013.01
Skills
- Time management mastery
- Leadership acumen
- Supply chain understanding
- Retail security measures
- Interpersonal excellence
- Floor layout designing
- Ethical conduct
- Complaint management
- Customer relations
- Staff training and management
- Just In Time stock control
Certification
- LUOTC Training, (Army Reserves) 2017-2019
- Leadership, teamwork, communication, discipline.
- Software Engineering
- Css/html, Javascript
- Currently learning react.
- (NCS) National Citizen Service 2013
- First aid, money management, care work, and leadership training
References
Available Upon Request.
Timeline
Floor manager
Puttshack
2023.09 - 2026.04
Bartender
Florist
2021.01 - 2023.07
Account Manager
B.A.L.L Events and Promotions (Dejour campaign)
2020.01 - 2021.01
Senior Waiter
Shimlas Restaurant
2017.01 - 2020.01
A Levels - Drama, Media, Graphics BTEC
St Michael’s Catholic High School
2014.01 - 2016.01
Customer Assistant/Training Buddy
Vue Cinema Watford
2014.01 - 2017.01
GCSEs -
St Michael’s Catholic High School
2008.01 - 2013.01
Creative Writing
West Herts Collage