Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Training Certificates
References
Timeline
Generic

Jenson Nones

Hull,Kingston upon Hull

Summary

Dedicated professional with extensive expertise in elderly care, specialising in dementia care and personal hygiene assistance. Proficient in mobility assistance and assisted living procedures, ensuring comprehensive support for the elderly. Skilled in meal preparation and bathing and dressing assistance, committed to enhancing the quality of life for those in need.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Care assistant

Strong Life Care
Hull, Kingston upon Hull
01.2023 - Current
  • Provided emotional support to patients, improving their mental wellbeing.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Monitored client health conditions and reported immediate issues to manager.

Call centre agent

Alorica Philippines
Laoag City, Philippines
02.2018 - 11.2020
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Facilitated positive customer experiences with attentive service.
  • Initiated upselling techniques during calls; generating additional revenue for the company.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Utilised multi-line telephone systems for efficient call handling.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Built long-term client relationships through exceptional customer service skills.

Education

Networking Technology - Management and security of computer networks

Ama Computer College
Baguio City, Philippines
06.2006 - 04.2009

University of Cordilleras
Baguio City, Philippines

Skills

  • Mobility assistance proficiency
  • Assisted living procedures familiarity
  • Bathing and dressing assistance
  • Dementia care expertise
  • Assisting with personal hygiene
  • Meal preparation aptitude
  • Elderly support expertise
  • Elderly care
  • Personal care
  • Dementia awareness

Accomplishments

Rising Star Award

Certification

Care Certificate

Training Certificates

Available upon request

References

References available upon request.

Timeline

Care assistant

Strong Life Care
01.2023 - Current

Call centre agent

Alorica Philippines
02.2018 - 11.2020

Networking Technology - Management and security of computer networks

Ama Computer College
06.2006 - 04.2009

University of Cordilleras
Jenson Nones