Jensen Coop
London
Summary
Relationship Manager with extensive experience overseeing entire relationship management systems. Quick to spot problem areas for improvement to enhance customer and client satisfaction. Friendly but professional communication style builds rapport and solves issues quickly.
Overview
3
3
years of professional experience
Work History
Key Account Manager - Aviation Finance
Cirium
04.2024 - Current
- Maintaining relationships with banks within Aviation Finance
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Expanded key account base by identifying and cultivating new business opportunities.
- New business target, new logo target, renewal target, yearly target
- Developed and delivered presentations to key customers to position products and services.
Key Accounts Relationship Manager
Dun & Bradstreet
04.2023 - Current
- YTD Attainment 106% - 106 Accounts - £2,130,000 - Growth £104,000
- Built long-lasting client relationships using strengths in communication and interpersonal relations.
- Maintained large sales pipeline, developing proposals, negotiating terms and closing sales.
- Served as point of contact for assigned client accounts, maintaining client satisfaction and loyalty.
Inside Sales Account Executive
Dun & Bradstreet
01.2022 - 03.2023
- YTD Attainment - 101% - 304 Accounts for $958,000, resulting in $56,000 growth of new business.
- Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
- Supported accounts receivable team by contacting client with unpaid invoices as agreed in client payment terms.
- Identified cross-selling opportunities through ongoing customer needs analysis.
Sales Development Representative
Dun & Bradstreet
05.2021 - 01.2022
- Exceeded target every month - generated pipeline resulting in $678,000 of closed/won new business deals for D&B.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Cold-called prospective customers to build relationships.
- Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs.
Education
Bachelor of Arts - Strategic Communications
The Ohio State University
2021
Bachelor of Arts - Strategic Communications
San Diego State University
2019
Skills
- Microsoft Office (advanced)
- Tableau (advanced)
- Salesforce (advanced)
- Microsoft Excel (intermediate)
- Outreach (advanced)
Additional Information
- Working proficiency in American Sign Language.
- Volunteered at the School of the Deaf in Austin, Texas.
Timeline
Key Account Manager - Aviation Finance
Cirium
04.2024 - Current
Key Accounts Relationship Manager
Dun & Bradstreet
04.2023 - Current
Inside Sales Account Executive
Dun & Bradstreet
01.2022 - 03.2023
Sales Development Representative
Dun & Bradstreet
05.2021 - 01.2022
Bachelor of Arts - Strategic Communications
The Ohio State University
Bachelor of Arts - Strategic Communications
San Diego State University
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