Jenny Tse
Southampton
Summary
I am a highly organised and reliable administrative professional with extensive experience in customer service, office support, and account administration. Skilled in handling enquiries in person, over the phone and via email, maintaining accurate records, coordinating daily office operations, and support teams in fast- paced environment. I also have a strong communication skills.
Overview
19
19
years of professional experience
Work history
Account Executive/Administrative & Customer Support
Yau Bros & Co Ltd
Southampton
2021.08 - Current
- Processed order, invoices, and payment records
- Handled incoming calls and email enquiries professionally
- Maintained accurate customer records and updated internal systems
- Liaised with customers and internal departments
- Supported daily administrative and office tasks
Signature Lounge Assistant
Red Funnel
Southampton
2018.03 - 2021.07
- Managed records and stock logs
- Cash handling and daily reconciliation
- Trained new team members and supported team operations
- Responded to customer enquiries professionally and resolved issues efficiently
Freelance Interpreter
D.A Languages Limited
Southampton
2016.10 - 2018.02
- Provided spoken interpretation between English, Cantonese and Mandarin
- Worked with council offices, hospitals and home- visit settings
Administrative & Customer Service Roles
United Parcel Service/ PCCW
Hong Kong
2013.11 - 2015.09
- Handled customer enquiries and administrative follow- ups
- Processed orders, billing records, and account information
- Updated customer/ member profiles and case records
Event Coordinator
138SunGame
London
2012.09 - 2013.05
- Formulate, direct and coordinate marketing activities
- Select products and accessories to be displayed at trade or special production shows
- Coordinate and participate in promotional activities and trade shows
- Company website translations
Flight Attendant
Cathay Pacific Airways Ltd
London & Hong Kong
2007.04 - 2012.08
- Provide excellent customer service to passengers
- Carry out in-flight safety and security procedures
- Handling First Aid situation
- Deal with passenger's enquiries
Education
Certificate of Higher Education - BA (Hons) Account & Finance
University of East London
LondonSkills
- Telephone & Email handling
- Filing and documentation Management
- Data Entry & Recod Keeping
- Time management &Organisation Skill
- Microsoft Word, Excel & PowerPoint
- Administrative Support & Office Administration
- Account & Payment Tracking
Additional Information
- Microsoft Word, Excel, Power Point, Access
- SAP, IBM (Cudos), CLS, Amadeus
Timeline
Account Executive/Administrative & Customer Support
Yau Bros & Co Ltd
2021.08 - Current
Signature Lounge Assistant
Red Funnel
2018.03 - 2021.07
Freelance Interpreter
D.A Languages Limited
2016.10 - 2018.02
Administrative & Customer Service Roles
United Parcel Service/ PCCW
2013.11 - 2015.09
Event Coordinator
138SunGame
2012.09 - 2013.05
Flight Attendant
Cathay Pacific Airways Ltd
2007.04 - 2012.08
Certificate of Higher Education - BA (Hons) Account & Finance
University of East London