Jenny Lam
Wokingham
Summary
I'm a friendly and caring person who communicates well and a good listener. I'm great at working with a team or independently, finding satisfaction in supportive roles that involve connecting with different people. In my experience as a customer service advisor, I bring enthusiasm and a genuine commitment to customer satisfaction. I quickly adapt to new technologies, improving efficiency and customer support.
Overview
25
25
years of professional experience
Work History
Early Years Lunch Supervisor (Nursery Assistant)
Reddam House Berkshire
01.2023 - Current
- To look after babies and children, forming relationships with them
- Engage them in activities as planned by the staff within the room
- Work as part of the team, create a warm and welcoming atmosphere for all children and staff.
Customer Service Assistant
B&M Store
06.2022 - 09.2022
- Fill shelves and display units appealingly
- Keep the store clean and tidy, and provide customer support and assistance.
Customer Service Supervisor
DQS Management Systems Solutions (HK) Limited
04.2015 - 08.2021
- Maintain auditors' qualifications; arrange CPD training; answer phone calls and handle emails
- Coordinate and handle technical documents; monitor technical file status; and issue certification to clients
- Produce monthly, quarterly and yearly departmental reports; corrective action handling for internal and external audits
- Manage day-to-day administrative work; schedule, and prepare internal and external audits.
Customer Service Supervisor
Bureau Veritas Hong Kong Limited
04.2008 - 01.2015
- Monitor the daily activities of a team
- Develop, implement and monitor toy testing programs to maximise customer satisfaction.
Senior Executive
Bureau Veritas Hong Kong Limited
08.2001 - 11.2006
- Resolve customer questions, issues and complaints via emails/telephone/face-to-face meeting
Customer Service Officer
Far East Gateway Limited
07.2000 - 08.2001
- Build and maintain effective relationships with peers and upper management
- Address customer questions and concerns regarding products, prices and availability.
Shop Supervisor
New World Telephone Limited
08.1998 - 06.2000
- Explain information about the quality, value and style of cell products to influence customer buying decisions
- Oversee all daily operations of a store, make sure to meet and exceed sales target
Education
Certificate - Child Protection in Education
TES
01.2023
Certificate - Health & Social Care (Certificate Code: 378633-385256-183480)
StudyHub
01.2022
Diploma - Customer Service Management
The Hong Kong Management Association
01.2011
Certificate - Supervisory Skills Program
The University of Hong Kong
01.2011
Certificate - Business English
The Hong Kong Polytechnic University
01.2008
Certificate - Hospitality & Catering
BTEC Advanced General National Vocational Qualification (GNVQ)
01.2003
Diploma - Hospitality Management
IHMES International Hotel School
01.1998
Skills
- Energetic work attitude
- Able to communicate well, effectively and appropriately with people and within the team
- Self-motivated and able to work independently with minimum of supervision
- Hard working, enthusiastic and reliable
- Administrative tasks (document control, contracting)
- Problem-solving and multi-tasking
Technical Application
Microsoft Word, Excel, Outlook
Language
English (General Professional Proficiency)
Personal Information
Driving License: Clean UK driving licence
Timeline
Early Years Lunch Supervisor (Nursery Assistant)
Reddam House Berkshire
01.2023 - Current
Customer Service Assistant
B&M Store
06.2022 - 09.2022
Customer Service Supervisor
DQS Management Systems Solutions (HK) Limited
04.2015 - 08.2021
Customer Service Supervisor
Bureau Veritas Hong Kong Limited
04.2008 - 01.2015
Senior Executive
Bureau Veritas Hong Kong Limited
08.2001 - 11.2006
Customer Service Officer
Far East Gateway Limited
07.2000 - 08.2001
Shop Supervisor
New World Telephone Limited
08.1998 - 06.2000
Certificate - Child Protection in Education
TES
Certificate - Health & Social Care (Certificate Code: 378633-385256-183480)
StudyHub
Diploma - Customer Service Management
The Hong Kong Management Association
Certificate - Supervisory Skills Program
The University of Hong Kong
Certificate - Business English
The Hong Kong Polytechnic University
Certificate - Hospitality & Catering
BTEC Advanced General National Vocational Qualification (GNVQ)
Diploma - Hospitality Management
IHMES International Hotel School
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